Over the last year, we've made significant progress in embedding AI in our search, customer support, ad business and across our corporate workforce.
The results are seriously starting to pay off - this video highlights a few concrete examples of how we use AI to improve our customer experience.
Personally very excited to see how this continues to compound over the coming months and years.
Just the tip of the iceberg. AI helps us optimize every step of the supply chain and keep fulfillment lightning fast.
Thanks @stufflistings for the appreciation.
With AI Impact Summit 2026 on, came across a delivery-hub from Zepto helping the attendees with essentials, key insights (never knew there were so many processes involved tbh)
- Zepto's operations are powered by advances automation and their proprietary technology across the supply chain
- More than 50% order volumes are processed through automated distributon centers
- Zepto's warehouse management system leverages machine learning for SKU placement, picker routing, and task allocation
- This reduces the average packing time to around 60 seconds
- Zepto also provides agentic AI capabilities through Zepto GPT
Delivering in minutes at the lowest operating cost isn't magic.
It's ML demand forecasting. Robotic warehouse automation. AI-driven last mile routing and inventory placement.
Every decision automated. Every process optimized.
Frontier AI and robotics, running in production at scale.
@ZeptoNow @zeptonow_tech
Kaivalya Vohra retweeted
Over the past 12 months, our Operations and Tech teams have meticulously implemented automation across our backend supply chain. Today, I am excited to announce that we have scaled automation operations pan-India - as we speak, 25 Lakh FMCG units get processed through automated assets across Zepto's supply chain every day!
This has translated into a 45%+ improvement in manpower productivity (outbound), when compared to manual operations, resulting in hundreds of crores of annual operating cost savings for our business.
More importantly, our engineering teams have been able to build in-house software to guide these automated assets and integrate them with our core logistics systems. That capability serves as the backbone to keep scaling more advanced automation stacks and unlocking further cost leverage down the road.
We're just getting started 🚀
Happy Diwali from the @ZeptoNow family!
Spending the day picking and delivering orders with the heroes creating magic for millions of people everyday 💜
Kaivalya Vohra retweeted
#CNBCTV18Exclusive | @ZeptoNow is set to launch ‘Zepto Atom’, a data analytics subscription platform for brands.
Co-Founder & CEO @aadit_palicha tells @Shilparanipeta
📊 Aims to disrupt India’s consumer analytics space
🏷️Targeting 1,000+ brand onboardings within weeks of launch
Kaivalya Vohra retweeted
Check out this interesting tech blog on how @ZeptoNow delivers new mobile app updates to the majority of its users within 24 hours - blog.zeptonow.com/why-we-bui…
#ZeptoTechXpress #TechAtZepto #OpenSource
Huge huge congrats to @anuhariharan, @ndardenn and the @AvraCap team!
Anu and Nic have been true partners in the Zepto journey for the last few years - rooting for them always :)
We are thrilled to announce the launch of avra — a 7-week program designed specifically for post-Series A CEOs looking to scale their companies effectively.
As most startup founders are first-time CEOs, the journey can be daunting, and resources are scarce. That’s why we created avra : to bridge that gap and provide structured, actionable insights from those who’ve been there.
Each week, you’ll dive deep into essential topics like hiring and managing leaders, how to accelerate shipping velocity, and refine strategic planning. Every session is taught by experienced CEOs and operators from the world’s best companies.
Since launching last year, we’ve run three cohorts, with 37 CEOs participating in the program.
Don’t just take our word for it—hear from the avra founders directly!
Kaivalya Vohra retweeted
Reflecting on the past 3 years of building Zepto: the story of 2 kids dropping out of college and starting a company that is worth 30,000 Crores in just 3 years is only possible in one country in 2024: India 🇮🇳
We are ready to dedicate ourselves to building Zepto into a world-class $50B Indian company that employs lakhs - as a way to give back to this country that has given us so much.
@PiyushGoyal @PMOIndia @DPIITGoI @startupindia @investindia
WE’RE HIRING!
@ZeptoNow has scaled from 0 to thousands of crores in sales in <30 months 🚀
We're rapidly growing the rockstar engineering team behind all of it.
If you're an ambitious engineer who gets excited by working on solving complex and interesting problems for millions of users, apply via the link below.
Incredibly excited to introduce you all to Zepto Pass!
It’s been a blast building this over the last few months with our rockstar team :)
Enjoy unparalleled savings, tailored exclusively for you, delivered at Zepto speed 🚀
@ZeptoNow
Kaivalya Vohra retweeted
There's more! Today, Zepto is delivering 250,000 cups of NIC Chocochip Ice Cream for FREE :)
This makes Zepto the largest distributor of ice cream on any single day in Indian history. What a crazy way to bring in 2024 🍨 🥳
Kaivalya Vohra retweeted
610 kilograms of ice sold on Zepto just in the last 1 hour 🤯
Numbers like this one make me pinch myself. Sometimes I honestly can’t believe how big Zepto has become in 2 years 💜
Kaivalya Vohra retweeted
Today, 20,000+ Zepto Delivery Partners are dressed as Santa Claus - delivering happiness to lakhs of customers on Christmas 🎅
When you order, show your Zepto Santa some love by taking a selfie and posting it with his name (tagging @ZeptoNow). We'll tip him ₹25 on your behalf 😁
Kaivalya Vohra retweeted
Zepto grew to millions of users in less than 3 years.
I flew to India to discuss with @aadit_palicha and @v0hra
— how to build an online grocer
— what growing up was like for India's newest tech icons
— Zepto's four values
Watch the full video we recorded in a warehouse:
Kaivalya Vohra retweeted
Happy Birthday @ZeptoNow! Just two years old :) Congratulations @aadit_palicha @v0hra. You have accomplished a LOT more than most people ever thought you would! Here's to keep disproving everyone. The best is yet to come.
Kaivalya Vohra retweeted
society underestimates how much it owes elon for raising the collective ambition level at a time when optimism for the future was receding
Kaivalya Vohra retweeted
We’re proud to announce that we’ve been nominated for the Users' Choice Award on Play Store! Click on the link to cast your vote for your favourite instant delivery app! 🚀
lnkd.in/gcffckbb
#ZeptoNow #ZeptoIn10 #Awards #PlayStore #Grocery #Delivery #Vote