Director of Design @BT_uk @EE @Plusnet (UK’s biggest Telco).Cares about Humans that create & Humans we create for. Prev:Design Director @BritishGas @CentricaPlc
London / Surrey, UK
Joined May 2013
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The EE Service Design team @ee took a decision to deliver training widely to 600 colleagues this year on the Service Blueprint Mapping. Here's what happened... via Jeanette Clement @clementcreate #ServiceDesign #UCD
link.medium.com/1aDPUeqG1Ab
Conor Ward retweeted
On orienting an organisation around its services, @UXMuch and @clementcreate describe how BT established multidisciplinary teams and an operating model that's user-centred to deliver better products and services for customers and users. Service designers now work across teams.
More industry NPS Behavioural Economics.📈
Suppose we can’t blame folk from trying to Nudge-Theory their way out of the NPS maths madness.😇
Hi all - last call for donations (to Guide Dogs for the Blind) as I'm running the London Marathon this Sunday! Eeek!
I’m so close to reaching my donation target.
Link below>
tcslondonmarathon.enthuse.co…
Every penny greatly appreciated for such a great cause! #A11y
Cheers!
Conor
Hi network, London Marathon donations ask. Only 45 days to go!
I've completed 9/12 half marathons, 1/2 marathons and 700k of 1000K in '22. Almost there! All donations to help me reach my target for Guide Dogs for the Blind would be hugely appreciated.
tcslondonmarathon.enthuse.co…
Milestone moment for Design & User Centricity at BT&EE! 🎉
We’ve launched the first of two brand new world-class User Research Labs here at our new BT London HQ.
#UCD #UserResearch #Design #Digital @bt_uk @EE @WorkforEE linkedin.com/posts/digitalbt…
Conor Ward retweeted
This year, I was fortunate to join the leadership team to shape our new design system—a milestone for any talented design org in hypergrowth.
My love letter, in a thread: 7 ideas about design systems that have impressed me the most 🫠
1. Design systems are everybody’s business.
ALT Turquoise dominoes lined up, with the first domino to fall being “launching a design system” and the rest of the dominoes representing the whole company: design, dev, PM, marketing, Ops, brand, HR, culture, etc.
Behind the design - A behind the scenes look at the new EE Hope United shirt design work. Ordered mine, can’t wait for it to arrive! :) youtu.be/yohzSHrU_x4 @EE
Behind the design - A behind the scenes look at the new EE Hope United shirt design work. Ordered mine, can’t wait for it to arrive! :) youtu.be/yohzSHrU_x4 @EE eehopeunited.co.uk/
How we are using Service Patterns to improve efficiency at BT/EE. by Jeanette Clement @clementcreate #Design #UCD #ServiceDesign link.medium.com/93gXEmWZnrb
Conor Ward retweeted
2 tests that can reveal a lot about your relationship with your manager:
- Do you usually look forward to your 1:1s with your manager, are you indifferent, or do you dread them?
- At the end of the 1:1, do you usually feel more energetic than when you started, same, or less?
We love Design Grads at BT! - This blog post is from Lisa Kennedy on "What do our users think about company birthdays?" link.medium.com/qhYNT3FIfrb #UCD #Design
Great Design Leadership away-day (in our lovely new London offices) today focusing on the most important of topics: How to create the best possible culture and environment for our designers to succeed here at BT, EE & Plusnet. #leadership #culture #environment #UCD
Conor Ward retweeted
Interesting case study of shared understanding of user needs - shout out via @clementcreate link.medium.com/mNMb60gY8qb
BT Design - Why is it important to identify user needs? by Jas Nijhar #UCD #UserResearch link.medium.com/Z4ihik4P0qb
Conor Ward retweeted
💬 “As a content designer, 80% of your success + growth isn't down to the technical side. It's down to things like:
👉 Collaboration
👉 Communication
👉 Being able to navigate big orgs and manage stakeholders.”
Interview with @Minette_78 ⬇
workingincontent.com/resourc…
Crazy fun awards ceremony at our annual company conference “Consumer Live” with presenters @Rylan and @EmmaWillis. We’ll done to all the winners for giving our customers a world class experience! :-)
