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Joined November 2019
When people hear SaaS and payroll, they don't immediately jump to ops and processes - but ops processes is core to these businesses! Hear how @Rippling and @stripe built out risk ops with @kwalew on this week's episode of Trust the Process. usemacro.com/episodes/keith-…
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Our guest on this week’s episode of Trust the Process is Patrick Müller, Director of Supply Operations and Content @GetYourGuide (massive travel marketplace). Hear how Patrick and his team scaled supplier onboarding + how COVID changed ops in travel. usemacro.com/episodes/patric…
Ops @DoorDash helped it win the food delivery market. How? Find out on this week's episode of Trust the Process with @andrewRM3 - one of the earliest Doordash employees. Hear how ops changed as DoorDash scaled and how leadership was key to scaling. usemacro.com/episodes/andrew…
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Our guest on this week’s episode of Trust the Process is @varsharao, CEO @nurxapp. Hear how Varsha helped build and scale @nurxapp, @Airbnb, @LivingSocial, @Clover_Health, Eve.com, and much more. usemacro.com/episodes/varsha…
🚨 @Plaid's COO, Eric Sager, is our guest on this week's episode of Trust the Process. - hear how Eric defines operational excellence - how fintech can help people live better lives - a funny story involving Eric's son and @zachperret - and much more 🔥 usemacro.com/episodes/eric-s…
A bit more about what we’re building at Macro... usemacro.com/manifesto
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🚀How did Uber start and win the NYC market? Find out on Trust the Process 🚨 as we chat with Adam Alfandary - former Head of Growth, Northeast @Uber - who helped build the New York business from startup to profitability. You won't want to miss this 🔥 usemacro.com/episodes/adam-a…
🚨 New Trust the Process episode with Bobby Guelich - former Head of Operations at @TrialSpark and an early employee at @OscarHealth. Hear how Bobby helped build and scale ops at two of the most exciting healthcare companies of the last decade. usemacro.com/episodes/bobby-…
This week on Trust the Process, we sat down with Clare McClintock - Head of Operations Strategy @BrexHQ - and learned how operations was core to Brex scaling 9x in 2 years 🚀! Hear how operations adapt and change as a company goes through hyper scale. usemacro.com/episodes/clare-…
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This week on Trust the Process, we sat down with the amazing @willsab and learned how @MiddeskHQ leverages ops to enable their business identity APIs. An exciting story about how great ops design is core to API-based businesses.
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🚨 We’re launching a podcast called Trust the Process where we’ll be chatting with ops leaders behind the world’s most operationally brilliant companies 🚨 First up, @juliadewahl on how @Opendoor created the iBuyer category and built a $5bn+ business usemacro.com/episodes/julia-…
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