At #ELCAnnual in SF today and tomorrow. 👋 Lots of engineering leaders shipping AI agents into production. Our question: once that agent talks to customers, who's checking what it says? Find our team at Fort Mason.

Your AI closed the ticket. Why is the customer back? We interviewed 67 support and CX teams. 72% of respondents named a concrete AI benefit, like speed or 24/7 availability. 36% said standard support metrics don't fully capture whether customers got useful help. Link in reply.

AI is clearing support tickets faster than ever. Whether customers are actually better off? Nobody's answered that well. We're building an honest benchmark with the teams living it. <7 min, $50 Amazon gift card for completing it. research.unitq.com/dDY6BX

Lots of unitQ folks on stage today. In Austin, Mike Krug, our Director of Product, joined the "When AI Becomes the Customer" panel at #ReutersMomentum with Cigna Group, Phillips 66 and Coty. When an agent does the buying, friction becomes a lost sale nobody sees.

On stage now at the CPO Summit, @cwiklund asked who owned customer understanding two years ago, and whether that job still exists. 80% of companies think they deliver a superior experience. 8% of customers agree. The responsibility didn't disappear. It became unassigned.

unitQ is live at CPO Summit in Burlingame. Booth team on the floor: customer signals → action with AI. Stage at 2pm PT: Christian on “Customer understanding is becoming an interface, not a job.” Hyatt Regency SFO — come find us.

We asked 160+ professionals if AI is coming for their jobs. 42% said it already has — research hiring slowed, roles going unfilled. 50%+ said execution-heavy work gets delegated first. 28% said early-career researchers feel it first. One called it an "expertise drought."

AI was supposed to give researchers time back. 77% of people using AI say it added to their workload instead. So we built the Quality Research Hub — free kits, sample reports, and guides for doing more research with fewer people. Plus a live study: is AI replacing researchers? 🔗interviewq.com/MAdcrz

Our mission has always been to help companies harness the authentic voice of their customers to deliver exceptional experiences. So, in case you missed it — @unitQsoftware unveiled the next chapter of that mission — a bold new brand identity, complete with a sleek new logo and a reimagined website that reflects the evolution of our product, our team and the future we are building together. But this is more than just a visual refresh. We are deepening our commitment to being the industry leader in AI for customer insights Explore the unitQ new brand, take a spin through the site, and let us know what you think. After all, the voice of the customer is why we’re here. 🚀 unitq.com/

We’re excited to unveil unitQ’s bold new brand — a reflection of our deepest commitment to helping the world’s leading companies turn unstructured customer feedback data into real-time, actionable insights with AI. unitq.com/blog/unitq-next-ch…