An hour until your flight, a 30-minute wait for the lounge 🛋️ Jessica Steinberg asks: if everybody has access to the lounge, is it really access to a lounge? 🎧️ switchfly.com/podcast #LoungeAccess #TravelLoyalty #LoyaltyPrograms #AirlineLoyalty #PremiumTravel

What is unmet travel demand worth to your loyalty program? Put your own numbers to the test with the worksheet in our new report. Get it now: hubs.ly/Q04ywkWL0

Airlines keep making premium more accessible, but exclusivity doesn’t scale forever. If everybody’s premium, is there really a premium? Rachel Satow explains 💺 🎧️ switchfly.com/podcast #PremiumTravel #AirlineRevenue #AirlineIndustry #TravelLoyalty #RevenueStrategy

Premium used to mean scarce. Now it’s everywhere ✈️ Rachel Satow and Jessica Steinberg unpack what sets an airline apart once premium stops being a differentiator. 🎧️ switchfly.com/podcast #PremiumTravel #AirlineIndustry #CustomerExperience #TravelLoyalty #AirlineLoyalty

You don't have to own every link in your rewards program, but you do have to govern the chain. The first step is to document who owns what. Any gap is where cardholders will feel it. 🔗 switchfly.com/podcast

Your loyalty program is issuing its own currency, and currencies follow real-world economics. Ian Andersen explains why devaluing points without clear communication costs you cardholder trust. 🎧️ switchfly.com/podcast

One branded rewards experience, many partners behind it. When a trip goes wrong and cardholders don't know who to call, they blame the brand on the card. Rachel Satow explains why. 🎧️ switchfly.com/podcast

On the latest Travel Buddy episode, Rachel Satow and Ian Andersen unpack the cardholder trust chain: the five links where travel rewards earn loyalty or lose it, and why cardholders only ever see your brand. 🎧️ switchfly.com/podcast

Day 2 of #LOMA2026 is underway! The Switchfly team is back at booth #G2 and ready for another day of conversations around loyalty, rewards, and where travel fits into the mix. Come say hello, grab some swag, and see us before the event wraps up! 👋

If nearly two out of three members are searching for travel, where are they booking? In our Loyalty Revenue Leakage Report, 63.3% of users from programs we analyzed searched for travel when it was available. Are you participating in the transaction? hubs.ly/Q04ywkh90