Service innovation expert who has a passion for wine
Melbourne, Australia
Joined October 2011
- Tweets103
- Following43
- Followers97
- Likes17
So wonderful to see the diversity of Directors at #AGS2023 Can only hope we become more and more diverse.
Really excited to be back on stage for the @au_call 's WOW Conference in Sydney this week. Check it out here: wow2023.calldesign.com.au/
I think it is official, @ldvaustralia have the worst customer service in Australia. LDV services customers somewhat like how a bull services a cow !!
So @Qantas has just told me they don't status match anymore. Well, my domestic flying will go to @VirginAustralia and I will stay with @cathaypacific for international. Silly mistake @Qantas ....
This is the third time I have heard @VictorDominello speak in the last 2 weeks. His enthusiasm for true government innovation is infectious. He genuinely believes in his vision and it shines through as he speaks about building trust for citizens. Inspiring! #innovation
Focusing Australian company boards around the risks of climate is long overdue ad great to see emerging #GIAUS. Well done @AICDirectors
Constantly being the super hero for your team can mean that others stop trying because they think they cannot keep up with you. Step back now and then to give others the room to show what they can do.
#BuildLeadersNotEmpires
The best compliment in the world is that one of your direct reports leap frogs over your role to a position even more senior. #BuildLeadersNotEmpires
Hey @NetflixANZ or @netflix when do you guys plan to have playback supported for Firefox 74.0? Sick of having to swap to Safari just to watch something .....
Just had a terrible customer service experience with @hunterexpressau .. Not only is parcel late but the customer service agent simply hung up on me. NEVER use this group. Their idea of service is the same as how a bull services a cow!
MOSCOW - bucket list .... Put it on there folks! Amaze-balls. By the way put St.Petersburg on the same list !! #Russiarocks
@CzechAirlines - Worst customer experience of my life. Leaving a customer stranded in Strasbourg Airport on New Years Eve for no good reason other than incompetence by the reservation staff. Disgusted. #NeverFlyCzech
Seems that @CzechAirlines social customer service is as bad as their other service ... Nil response from them for 6 days. Unbelievable. Why do they even bother having a Twitter handle?
@HarveyNormanAU #fail Made a significant online purchase a week ago and advised it was blocked by security team. Despite multiple emails and chats, ZERO response. Time to go to the competitor #youlostmybusiness
And @HarveyNormanAU fail AGAIN. After asking for a contact number so they can call me ...... ZERO action again.
WORST SERVICE EVER
In 2018 there is no excuse for bad processes ....
Hey @USAgov how about some process innovation at Blane PeaceArch Immigration? Sitting in the traffic jam for 45mins just to be told to go inside, really? #fail. If you know all foreign passports have to go inside anyway, then just set up a queue for that #notthathard
Got caught in an anti-tourist scam by @ASFINAG yesterday. 50m over the border and told I had to have a sticker (no signs in English indicating that a sticker must be purchased pre trip). Blackmailed into paying a 120 Euro fine because I cant read German! #feelaustria