Day two of WOW 2026 explores AI, lean WFM teams, forecasting and happier workplaces, with insights from CallD.AI, Origin, RACQ, Qantas, Marko Vukosav and TAFE SA. Watch the morning highlights as workforce expertise takes its place in business decisions.

Day 1 at #WOW2026 kept coming back to one idea: workforce planners have more to offer than the numbers. From strategy to AI to real-time action, the afternoon was about planners shaping decisions, not just reporting them. Day 2 is under way. #WorkforcePlanning

A packed room as WOW 2026 gets underway! Call Design CEO Nimesh Dhanak opened the day before Michelle Bowden got everyone thinking about their next persuasive conversation. Wise owl, commanding eagle, captivating peacock or friendly budgie: which are you?

We’re hiring! Call Design is looking for an Australian Based Workforce Optimisation & Customer Success Consultant with 5+ years’ hands-on Aspect WFM experience. Send your resume and a short cover letter to [email protected] #Hiring #AspectWFM #WFM

Spreadsheets go stale the moment your assumptions change. Cinareo lets you remodel your workforce plan in minutes, not days. calldesign.com.au/cinareo/ #Cinareo #WFM

One week to go until #WOW2026. Melbourne hosts two days of fresh thinking, practical ideas and workforce conversations. If you’re not booked, now’s the time. Secure your spot: wowconference.com.au/ #CallDesign

2 days. 19 sessions. Real problems, real people, real solutions. Still deciding? Here's your sign: wowconference.com.au/ #WOW2026

2 weeks until WOW 2026. Sessions by day, Western Themed Gala Dinner by night. Get your tickets: payments.calldesign.com.au/b… #WOW2026

Team Leaders need more than a roster. Our self-paced course builds real #workforcemanagement confidence. calldesign.com.au/training-c… #CallDesign

WOW 2026 closes with Peter Merrett’s The Magic of Everyday Excellence, celebrating human connection, curiosity and the moments that shape great leadership. Whatever you do, don’t leave early. Register: wowconference.com.au/ #WOW2026

A real-time report tells you there's a problem. Intradiem acts before it becomes one. calldesign.com.au/technology… #Intradiem #WFM

Ankit Poothia (Qantas), Nick Atkin and David Ralston (CallD.AI) join the WOW 2026 speaker line-up, covering enterprise WFM maturity and where contact centre AI really delivers. See the speakers: wowconference.com.au/speaker… #WOW2026 #WFM

Just a month to go until #WOW2026 🤠 The full agenda is live, packed with AI, strategy and practical ideas. Explore it and register now: wowconference.com.au/agenda/ #CallDesign

Pick a table. Join the conversation. That's how WOW 2026's Round Table Workshops work. No slides. No sales pitch. Just real talk. payments.calldesign.com.au/b… #WOW2026

When queues shift and staffing changes, #Intradiem helps contact centres respond in real time, automate adjustments, balance workloads and give leaders more time to support their people every day. Learn more: calldesign.com.au/technology…

Team Leaders need more than a roster. #CallDesign’s self-paced course builds practical #WFM confidence, helping leaders understand staffing changes, adherence and demand so they can respond clearly. Learn more today: calldesign.com.au/training-c…

CallD.AI handles the repetitive stuff so your team can focus on conversations that need a human touch. Meet the founders at WOW 2026: calldesign.com.au/technology… #AI #CallDAI

Cinareo adds strategic capacity and budget planning on top of your existing WFM platform. Plan for what's next, not just what's now. calldesign.com.au/cinareo/ #Cinareo #WFM

AI, enterprise complexity and stakeholder pressure are reshaping workforce planning. Hear Stephen Coles and Justin Neave share practical perspectives at #WOW2026 in Melbourne. See the full speaker line-up: wowconference.com.au/speaker… #CallDesign

Delayed workforce decisions rarely stay small. They quietly compound into overtime, attrition and slipping service levels. Read our latest blog: calldesign.com.au/the-time-v… #WFM #CallDesign