Building @tryvowel Docs @storyblok Using @sveltejs 🇨🇦 in 🇮🇹
Halifax, Canada
Joined April 2010
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I've been using @ZohoInvoice for five years. Happy to learn that they just deleted my account and all of my invoice history because I hadn't logged in in six months. 🙂
I'm guessing that links still don't get visiblity on Twitter, but just in case I wrote down my thoughts on NYT's article about organized crime in the #NovaScotia lobster fishery.
TL;DR, I don't think Indigenous people are driving whites to do crime. littlefair.ca/posts/indigeno…
This article about white organized criminals causing mayhem in white lobster-fishing communities spends 1100 words discussing "thorny questions about Indigenous rights," which — it seems obvious — misses the point. @LaVjosa nytimes.com/2025/02/02/world…
🤣 wowowow I love that @pcfinancial's attempt at damage control is just to offer a different version of "do you have any other questions?"
"I'd like to review your experience."
"Okay."
"How can I assist you?"
This is not customer support. It's customer deterrance.
No joke, I might have slept on this and woken up today to decide that, actually, who cares, I should go ahead and open a @PCFinancial account, only to get another infuriating message from the @PCFinancial team.
What's the point of offering customer service if it's this dismal?
This reinforces my feeling that phone support (and customer support in general) is deteriorating rapidly, and affirms my genuine belief that telephone support should be a regulated industry.
Canadians probably spend hundreds of millions of hours per year waiting on hold...
I just had my worst-ever phone support experience. I called @PCFinancial because I wanted to open an account and get a credit card, and I had some basic questions.
After 45 minutes on hold, I get through to a human.
I just had my worst-ever phone support experience. I called @PCFinancial because I wanted to open an account and get a credit card, and I had some basic questions.
After 45 minutes on hold, I get through to a human.
When he finally came back, I asked a few more questions, none of which he could answer. After every non-answer, a perfunctory "Do you have any other questions."
Finally, exhasperated, I gave up. "You haven't actually answered a single question I've asked."