Founder, OCX Cognition; Author: Answering the Ultimate Question: How Net Promoter can transform your business. Learn more at https://xitter.cf/t.co/ip22XXObYb
Scottsdale, AZ and London
Joined April 2010
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๐ง๐ต๐ฒ ๐ณ๐๐๐๐ฟ๐ฒ ๐ผ๐ณ ๐๐ซ ๐ถ๐๐ปโ๐ ๐๐ผ๐บ๐ฒ๐๐ต๐ถ๐ป๐ด ๐๐ผ ๐ผ๐ฏ๐๐ฒ๐ฟ๐๐ฒ; ๐ถ๐โ๐ ๐๐ผ๐บ๐ฒ๐๐ต๐ถ๐ป๐ด ๐๐ผ ๐๐ต๐ฎ๐ฝ๐ฒ.
AI is the catalyst. This Masterclass is your head start.
Join the waitlist:
customeraimasterclass.mykajaโฆ
#AI #CX #CustomerIntelligence
๐๐ ๐ถ๐ ๐ฟ๐ฒ๐๐ต๐ฎ๐ฝ๐ถ๐ป๐ด ๐๐ซ, ๐ฏ๐๐ ๐บ๐ผ๐๐ ๐ฎ๐ฟ๐ฒ ๐๐๐ถ๐น๐น ๐๐ฎ๐๐ฐ๐ต๐ถ๐ป๐ด.
The Customer AI Masterclass is for leaders ready to act before the wave breaks. Early access is now open. ๐
customeraimasterclass.mykajaโฆ
Built by the team behind NPS.
#AI #CustomerExperience
Another great opportunity to debate the future of customer experience (and NPS) #customerexperience #nps lnkd.in/gJ7Ajms
For all the work we do on advanced NPS, it's nice to get the basics covered, correctly. zcu.io/i0Hm Here's the expert guide.
Customers just got more valuable. CX just became more important.
According to IDC, #COVID19 has unexpectedly catapulted #CustomerExperience (CX) to the top of the European enterprise technology buying agenda. Read @IDC's @gerrybrown latest blog post to find out more ๐ bit.ly/2BxMCzF
Richard Owen retweeted
COVID-19 changes everything โฆ but what does that mean for CX? Weโll report on original research with our partner @sandsiv. Register for our May, 7 webinar.
mautic.thumbs.top/FKND3
Richard Owen retweeted
In these unprecedented times, the key to success lies in how engagement is organized. Is your organization aligned for success?
#futureofnps #covid19UK #ex #employees #CX #CustomerExperience #nps #EmployeeExperience
ocxcognition.justsharedthis.โฆ
Richard Owen retweeted
Extreme circumstances demand visionary CX #strategy . Get practical guidance for leading #CX during the pandemic. Watch, listen or read our no-nonsense guide.
#thefutureofnps #nps #data #covid19 #customer #CustomerExperience #CustomerService
ocxcognition.createdacard.meโฆ
Richard Owen retweeted
Too much effort, not enough financial value โ thatโs 95% of #CX programs in a nutshell. Reject yesterdayโs solutions. This is the future of #NPS.
#CustomerService #customersatisfaction #customer #CustomerExperience
ocxcognition.justsharedthis.โฆ
Richard Owen retweeted
Bad #CX data undermines confidence. Fixing this foundational problem is a must for delivering financial value. See the future of NPS.
#thefutureofnps #data #DataAnalytics
#BigDataAnalytics #DataScience #BigData
ocxcognition.just-shared.topโฆ
Richard Owen retweeted
Is your #CX strategy living in splendid isolation? Make putting your #strategy in context your top priority if youโre serious about success. Learn more here: bit.ly/2PXLZnu
#thefutureofnps #nps #netpromoterscore
ocxcognition.createdacard.meโฆ
Richard Owen retweeted
NPS is dead. Long live NPS! Weโve turned traditional CX thinking upside down to get you on the right track. See the future of NPS.
#thefutureofnps #nps #netpromoterscore #cx #customerexperience
ocxcognition.createdacard.meโฆ
CX Lessons from the UK elections (yes, actually) linkedin.com/pulse/cx-lessonโฆ
Worth taking a look at a new #businessbook @thecustcatalyst out today! Please RT/share #CustomerCatalyst #Cchange #CustomerEconomy #BookLaunch @WileyBusiness thecustomercatalyst.com
Check out my latest article: Net Promoter Score in the Wall Street Journal: back to the battle of the metrics? linkedin.com/pulse/net-promoโฆ via @LinkedIn
Owen CX announces goes live with the reimagined official Net Promoter Certification! Experience the industry's leading credential paired with the tools you need to achieve market leading customer success. More information in thโฆlnkd.in/guk2-2x netpromotermasterclass.com
Owen CX announced as the creator of the reimagined Official Net Promoter Certification in Strategic Partnership with NICE. Check out the press release on our site โ owencx.com #NPS #masterclass #NetPromoter #CX #CustExp
RT @MisysFS: .@Satmetrix CEO @rmowen explains how successful companies align around the customer journey okt.to/krKegs