Interests: Artificial Intelligence, natural language processing, and customer service. Gartner analyst, opinions and ideas here are my own.

Joined November 2010
Best wishes for 2019.
2
Mistreatment of customers increasing- USAir #USAirways #americanairlines. Holding over 60 mins, still waiting. 2d egregious <1 wk.
1
5
Listening to @akaleem (Lync CTO) talk about his history moving to Lync while at SwissBank at a breakout. #LyncConf14
1
2
Listening to @akaleem (Lync CTO) talk about his history moving to Lync while at SwissBank.
Great to be back in town w @SM_Elliot not too far away.
1
Off to Gartner Brazil #GartnerSym . @JSussin - I'll look for #AnalystFashons
1
Thanks to @preset for the help on Tweetdeck match syntax #twitter
I've heard several speakers say "You haven't heard anything yet", and i agree. Been here 24 hours so far, and haven't yet. #UCsummit
-“Hardware Matters for a great experience” “of course software matters most” @djrosen2 #csummit
Liked the "Future of Work" visit last week #attanalystsummit
Pretty much cleared my desk of projects - woo-hoo! Open to ideas for what's next in UCC. Got some of my own. #ucoms
Unified Communications Magic Quadrant report for 2013 is publicaly available at: gartner.com/technology/repri…
3
2
Finally finished draft of Symposium Orlando UCC Scenario pitch.
Interesting site about Lync related suggestions, ideas and wish-list. bit.ly/12gEet6 #lync #ucoms
1
A cautionary tale for any corporation considering depending on Google for anything, including UC functions. bit.ly/ZfoUHD #UCOMS
Just installed Lync 2010 IM Translator bit.ly/mOSKcC English-French. pretty cool Plutôt cool). Accurate précis #lync #ucoms
Big congrats to first time Aunt @JSussin !!
1
#LyncConf13 Enjoyed reception last night -catchin up with contacts. Strange layout to the demo floor - don't mis back room.