Hi there! Sorry to hear about the issues you're having with your login. Please send us a DM with your membership info and one of our agents will be in touch with you.

Who’s your lounge companion: a good book, a favourite podcast or your favourite person?

Hi Tony, we're sorry to hear about your experience. Lounge access is subject to availability and capacity restrictions set by the lounge operator. Could you let us know which lounge at London Luton Airport you visited?

Hi Alex. Sorry to hear that. We can appreciate how concerning that must have been when your flight was delayed. Could you let us know which Prima Vista Lounge you visited and around what time this happened? We'd be happy to take a closer look.

Hi there, we're sorry to see this and completely understand your concerns with it. We'd be happy to continue looking into this with you via DM.

Hi 😊 We've responded to your message and will continue assisting you via direct message.✨

Hi 😊 Thanks for following up. To help us look into this for you, could you please send us a Direct Message with your membership details?

Hi 😊 What a great choice! 🎵 Wishing you many amazing concerts and memorable journeys ahead. ✈️💙

A trip you booked on a whim that turned out to be amazing. Let’s hear it. 👇

Hi Sumit! 😊 We'd be happy to check that for you. Please send us a DM with your membership number, and one of our agents will take a look.

Hello! We're sorry to hear about your experience and the difficulty you've had getting assistance. We'd like to look into this for you. Could you please send us a DM? We'll be happy to investigate further. Thanks. 😊

Hello! 😊 We're sorry to hear you're having trouble accessing the Meghavi Wellness Spa. Could you please send us a DM with your details? We'll be happy to look into this for you and help get it sorted. 💙✈️

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We'd like to help look into this for you. Please feel free to send us a direct message with your membership details and a member of our team will be happy to assist. ✈️🌎

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Hi again! 😊 We replied to your DM and are just waiting for your details.

Hi Gemma. We're sorry to hear that and would like to look into this for you. Please send us a dm with your details and a consultant will get in touch to help further.

Which destination deserves a second visit… and a third… and possibly a fourth? 🛋️✈️

Hi Everett. We'd like to take a closer look into this for you. Please send us a dm with your details and we'll get in touch to help further!

Hi Anthony! We'd be happy to help! Pop us a dm with your details and a consultant will get in touch to help further. 😊