Making sense of social conversations through the most advanced NLP text analytics engine on the planet.

Joined November 2008
Smarter customer service with seamless salesforce.com integration @OpenAmplify sforce.co/1qAvbyK
Natural Language Processing Market Booms semanticweb.com/natural-lang… via @semanticweb
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7 Reasons You Need to Be Using Social Media As Your Customer Service Portal tinyurl.com/kf877b6
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New post: "GetSet Hopes to Reduce Drop-Out Rates with Natural Language Processing" ift.tt/YEEPaz
7 steps to higher customer loyalty. (RT @Inc) #CustServ #Management #Marketing | ow.ly/AbGdg
Don't miss these fast-paced 5min talks! Listen, Learn & Laugh in the Lightning Talks. Find #NoSQLNow & #SemTechBiz talks starting in 5min
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Join me at 5pm at #semtechbiz rm 210bf to learn about TRIBES - semantic technology with the customer at the center
Study: Voice of Customer, Customer Experience Tops in Primary Text Analytics Applications by @Bob_Thompson dld.bz/dvMgs #VoC #CX
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Some great points here from @briansolis on managing #CustServ on social media! #socialinsights #HootAmb - hootsuite.infl.tv/r/7o-8w
OpenAmplify retweeted
They didn’t have #crm in the 1950s. But they rocked customer relationship management. Video at mktg.clicktools.com/go?iv=35…
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RT @ariegoldshlager: [Customer Strategy] 5 Reasons 'Ask Zappos' Is An Innovation That Works: prophet.com/blog/aakeronbran… #CMO #custserv...
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Odd—but nice—use of Natural Language Processing > klou.tt/qyx6vwvx4g69
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Over 1000 registrations to #SemTech & #NoSQLNow, will reach <1,200 by opening day!! Are you going? Exhibits only $50 ow.ly/A8fV8
NLP... MVP! NLP... MVP! Google Acquires Emu, Texting With Built-In Assistant 08/06/2014 bit.ly/1oDLomP #nlp
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Mapping Happiness With Twitter Natural Language Processing — Medium bit.ly/1stUdkV
OpenAmplify retweeted
A freakingly brilliant cartoon on #textanalytics via @TomHCAnderson: ow.ly/zRrm3
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