Healthcare spends billions on digital front doors. The phone, the channel patients actually use, still gets treated as overhead. Every call that ends without being analysed is patient intelligence lost. Claudio Rodrigues on why voice is healthcare's most underused data asset: eu1.hubs.ly/H0z8rz10 #HealthcareAI #VoiceAI #PatientExperience #ContactCenter #HealthcareInnovation #ConversationalAI #DigitalHealth

"If customer experience is important to your organization, Omilia is a great place to start! The Omilia team is eager to ensure our application is capturing the best possible customer experience." Senior Director of Operations, Banking. 5/5 on Gartner Peer Insights. eu1.hubs.ly/H0z7-7k0 #CustomerExperience #Banking #ContactCenter #CX #AgenticAI#GartnerPeerInsights

We're at Gartner® IT Symposium/Xpo™, Orlando (Oct 19–22). Booth 1104: stop sending every problem to the most expensive model. Deterministic AI where certainty matters: auth, transactions, compliance. Agentic AI where reasoning creates value. Not a black box. Find us at 1104. GARTNER and IT/Symposium/Xpo are trademarks of Gartner, Inc. and/or its affiliates. eu1.hubs.ly/H0z6xdL0 #GartnerSYM #AgenticAI #CustomerExperience #EnterpriseAI #Omilia

Personal agents are already calling your contact center. Detect first, then decide. A legitimate agent fails a liveness check by design, so liveness can’t be your only gate. Know-Your-Customer is now Know-Their-Agent. Claudio Rodrigues on how: eu1.hubs.ly/H0z62VN0 #ContactCenter #ConversationalAI #CustomerExperience #Omilia #Security

Enterprise GenAI offers an instant gratification that creates a dangerous illusion for CX leaders. Making AI work in a lab takes 5 minutes. Scaling that same solution to millions of live customer calls per day? That’s where the real problems start. In this episode of Straight Talk, Omilia CEO & Co-Founder Dimitris Vassos breaks down why building in-house AI for CX is far harder than enterprises expect. Watch the full video 👇 youtube.com/watch?v=AzN4Tg8j…

We’re excited to be attending Service Summit in Düsseldorf on 4–5 November! 🚀 Has your contact center AI plateaued? Static models relying on manual retraining are holding back enterprise CX. Join our presentation, "How Agentic Self-Learning Is Transforming Customer Experiences": 🗓️ Thursday, 5 Nov | 2:00 PM 📍 Matterhorn Stage Learn how self-improving Voice AI eliminates PS overhead, deploys in days via non-technical teams, and satisfies compliance with full auditability. We’re looking forward to connecting in person in Düsseldorf! eu1.hubs.ly/H0z0JCJ0 #ServiceSummit #CustomerExperience #ContactCenter #AgenticAI #Omilia

We're at Gartner® IT Symposium/Xpo™, Orlando (Oct 19–22). Booth 1104: stop sending every problem to the most expensive model. Deterministic AI where certainty matters: auth, transactions, compliance. Agentic AI where reasoning creates value. Not a black box. Find us at 1104. GARTNER and IT/Symposium/Xpo are trademarks of Gartner, Inc. and/or its affiliates. omilia.com/event/in-person/s…

Most AI in a contact centre is frozen the day it goes live. Ours is designed to keep getting better, on its own, from every conversation it has. Our CRO Nick Delis in @CMPUpdates on self-improving service. customercontactweekdigital.c… #ContactCenter #CustomerExperience #AgenticAI #SelfService #CX

"Every additional meeting or approval should add something material. If it doesn't, it's just giving competitors more time to move." Omilia CMO Ryan Kam on why consensus can become a substitute for actually deciding: cmothinks.com/interviews/con…

Customers expect the same accuracy whether they’re on the phone or in a chat—a true "Total Experience." On Oct 8 at 11 AM, join Omilia’s Henry Pezzo for "Total Experience: Modernized Balance of Human and Digital Transactions" at #CCWNashville. We’ll dive into real deployments across banking, healthcare & more to cover agentic AI, self-learning workflows, and how to avoid the hidden costs of scaling AI. eu1.hubs.ly/H0yKfcN0 #CCWNashville #ContactCenter #CustomerExperience #CustomerService #Omilia #AgentExperience

Most enterprises already invested in contact centre AI. Automation still plateaued — the architecture was the problem, not the implementation. At Engage Customer Summit (7-8 October), Lloyd Buxton, VP Sales Northern Europe, shows what self-learning agentic AI looks like: agents that improve themselves, with full visibility into every decision. See you in London. 🇬🇧 eu1.hubs.ly/H0yJVgM0 #AgenticAI #ContactCentre #CustomerExperience #VoiceAI #EngageCustomerSummit

We're at Gartner® IT Symposium/Xpo™, Orlando (Oct 19–22). Booth 1104: stop sending every problem to the most expensive model. Deterministic AI where certainty matters: auth, transactions, compliance. Agentic AI where reasoning creates value. Not a black box. Find us at 1104. eu1.hubs.ly/H0yHMKq0 GARTNER and IT/Symposium/Xpo are trademarks of Gartner, Inc. and/or its affiliates. #GartnerSYM #AgenticAI #CustomerExperience #EnterpriseAI #Omilia

APAC leaders don't need another vendor pitching what AI could do. They need proof of what it does live, at scale, under scrutiny. Welcome David Stone, Omilia's new Head of APAC, 20+ years building CX/AI go-to-market at Salesforce, Telstra & Concentrix. omilia.com/resources/news/om… #ConversationalAI #ContactCenter #AgenticAI #CX #EnterpriseAI

That’s a wrap on #CXFS2026! 🚀 Thanks to everyone who joined Omilia’s Sales Director, Henry Pezzo, for his session: "The Self-Learning CX Platform: Proof Over Promises." Henry shared how financial institutions can move past demo hype to achieve real ROI with auditable, deterministic Agentic AI and self-learning capabilities that safely break past containment limits. See you next time! 💡 #CXFS2026 #AgenticAI #CustomerExperience #Omilia #ConversationalAI #FinancialServices #ContactCenterAI

Typing got cheap. Judgment didn't. Our CTO, Marios Fakiolas, on why "not my cup of tea" is the most expensive sentence in engineering and why CIOs built this ceiling themselves. Now on eu1.hubs.ly/H0yz5l20: eu1.hubs.ly/H0yz5nB0

The drive-thru intercom hasn't changed since 1948. What's behind it has. Our CPO Claudio Rodrigues on how Voice AI is rewriting QSR operations — 90%+ of Taco Bell orders now handled without human intervention, check size up 5–10%. qsrweb.com/blogs/voice-ai-ha…

"AI for simple issues, humans for complex ones." We all believe it—so why are agents still stuck in low-value tasks? Join Omilia's Henry Pezzo on Oct 7 at 11 AM for "Beyond the Cliche: What 'Complex Work' Will Agents Handle in the Contact Center of 2030?" at #CCWNashville. We’ll break down research-backed case studies, hiring strategies, workflows, and metrics that actually empower agents to succeed. eu1.hubs.ly/H0ywSlB0 #CCWNashville #ContactCenter #CustomerExperience #CustomerService #Omilia #AgentExperience

Omilia has appointed William Hardy as Group CFO, promoted from Chief of Staff after helping close its $67M Series B. His mandate: build an AI-first finance function that scales. omilia.com/resources/news/om…

Most agentic AI projects fail. We're going to talk about the ones that don't. Join Henry Pezzo, Sales Director at Omilia, at the Customer Experience for Financial Services Summit in Toronto for his session: "The Self-Learning CX Platform: Proof Over Promises" Wednesday, 23 September, 4:00–4:30 PM The gap between a shiny demo and a system that survives production is where most CX automation programs die. Henry will break down what durable agentic AI actually requires: deterministic behavior you can predict, self-learning that proposes improvements for human sign-off rather than tuning itself unsupervised; and full-stack control with no third-party model dependencies. Come find us to see agentic CX that's already in production, not in a sandbox. See you in Toronto. eu1.hubs.ly/H0ytMQ10 #CXFS2026 #AgenticAI #CustomerExperience #FinancialServices