In this conversation with Jennifer Lee and Shiwon Oh, they discuss why the most successful organizations are finding ways to make empathy and technology work together. Read more from @CCWomenStrong here: blog.customercontactwomen.co…

In this conversation with OFFBounds, Mario Matulich, President of CMP, shares why the future of AI will be built on orchestrating technology and strategy to create more meaningful customer experiences. Read the full interview here: offbounds.tv/stories/mario-m…

CMP Certified is a certification program powered by CMP that validates the real-world skills of agents and leaders, guided by advisory insights from CMP experts. Click here to learn more: customermanagementpractice.c…

In this @CCWomenStrong article by Shiwon Oh, she explores the leadership habits that strengthen employee engagement with Jennifer Chan, the Chief People Officer of FRAME. Read more here: blog.customercontactwomen.co…

In a recent @USATODAY article, President Mario Matulich shared his thoughts on the widening gap between the intention and the reality of the latest self-service technology. Read the full article here: usatoday.com/story/travel/co…

VP of Client Services at @AmeriCorps, Rasheeda James, shares her top tips for compassionate, results-driven leadership in this conversation with @CCWomenStrong. Click here to read more: blog.customercontactwomen.co…

Stay up to date on the future of customer contact through our events, exchanges, seminars, and more! Click the link below to see what's coming up soon. customermanagementpractice.c…

Resources to enhance employee experience must be prioritized among organizational leaders. Read more to learn about our three key findings listed in our Employee Experience Playbook for Customer Contact here: cmpresearch.com/agent-experi…

Head of Product at @TEDTalks, Tricia Maia, is dedicated to making powerful storytelling more accessible. In this conversation with @CCWomenStrong, Maia shares her approach to designing products that empower people to communicate with clarity: blog.customercontactwomen.co…

Have you explored the new CMP website? Click the link below to see our new look and to explore! customermanagementpractice.c…

We're excited to announce the launch of CMP Intensives, officially debuting on October 06, 2026, prior to #CCWNashville. Learn more or register now at the link below and join us as we build the next generation of customer contact leadership. customermanagementpractice.c…

With real strategies and real results, Customer Contact Week continues to deliver. Here are a few highlights from this year's #CCWVegas. We hope to see you all again in 2027!

Emotional intelligence may be one of the most discussed leadership competencies today, but @nicolekyle’s session at #CCWVegas today challenged attendees to look beyond the buzzwords and examine its measurable impact on business performance.

Our friend, Kamana Khadka, joined @CCWomenStrong's Shiwon Oh to share how her experiences as a first-generation Nepalese immigrant inspired a mission to empower refugee communities through inclusion. Read more here: blog.customercontactwomen.co…

Discovering your company's areas of opportunity and executing key priorities are steps that #CMPResearch Advisory Services can assist with. Read more to understand why CMP Research Advisory Services makes a valuable thought partner here: cmpresearch.com/cmp-research…

When leaders struggle to manage challenges in their work environment, improving agent experience is the answer. Read more to learn why a positive agent experience leads to a positive customer experience here: cmpresearch.com/case-study/m…

Deputy Divisional Director for @CustContactWeek, Amanda Caparelli, joined Shiwon Oh of @CCWomenStrong to discuss adaptability, ownership, and leadership. Read how she turned early challenges into growth here: blog.customercontactwomen.co…