Here to help ease the pain of your Northern Rail experiences, help spread the word & share your issues; use #northernfail & send a tweet to @northernfail.

United Kingdom
Joined October 2008
Replying to @northernassist
@northernassist excelling themselves again tonight! “Train cancelled due to shortage of staff available to sit in a cupboard and do nothing anyway”. #useless #northernfail @NorthernFail
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Well it’s been on the cards for some time, finally @northernassist are losing their franchise for providing such a dire service! Not before time, fingers crossed things can be worked in to improve the service across the board….
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Another day, another Northern Fail :-( Delays to service, 2 car services for routes needing at least double that, same old, same old!
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Colossal cock up again by @northernassist Luckily the weather is cool and the heating is off. When will @transportgovuk take this franchise away. #northernfail
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northernfail retweeted
I've been a #commuterline for many years, but since moving to the north have never had service as appalling as northern trains. I've signed a petition to strip the franchise from #NorthernRail and I'd appreciate if you can too: petition.parliament.uk/petit… #NorthernFail
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Replying to @northernassist
@northernassist So can you please pay for a taxi to Preston as 2 days in a row I can't get into work in time because of your dreadful non service. #Northernfail
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northernfail retweeted
Replying to @northernassist
@northernassist @northernfailz another day, another cancelled train on the Lostock towards Manchester line #NorthernRail #NorthernFail
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Good to see the @MayorofGM getting on @NorthernRailLtd / @NorthernAssist’s case re the truly awful train service they provide. About time they were held to task on this.
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I feel the performance of Northern Rail is now so poor that the time has come for an official investigation to establish whether it is breaching its license to operate.
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Accidentally brought my train ticket the wrong way round this morning via @thetrainline app and they shaft me with a £10 refund charge when I cancel to buy the right way round #manchester #cheadlehulme #notfair #badcustomerservice #MondayBlues #ripoffbritain
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northernfail retweeted
Replying to @northernassist
@northernassist Can you please ensure all staff are trained adequately. Member of staff unable to figure out adding plus bus so just had to buy a return train ticket and will have to buy a day ticket on the bus. So I'm having to pay more for travel than I should.
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Another freezing cold service from @northernassist 🙄❄️ coupled with 3 x days of strikes next week...happy new year and all that 😡
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northernfail retweeted
What a surprise the 3.4% increase in @northernassist fare hasn’t improved service with train delayed. Who doesn’t like a monopoly you are forced to use #RipOff
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northernfail retweeted
Well thanks #northernrail put your price up then announce strike action for Monday Wednesday and Friday next week 😡😡😡😡
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northernfail retweeted
Northern rail: let's put the price up Also Northern Rail: let's still run the service late though #happynewyear
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Replying to @transportgovuk
@transportgovuk what are you go by to do to @northernfail @northernassist who strike 3 times in 1 week? Unacceptable to millions who want to get to work.
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northernfail retweeted
Replying to @northernassist
@northernassist new year, same old #Northernfail Nice 15 minute delay to start the year. Keep up those high standards 👏👏 (note - sarcasm).
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Monthly season ticket gone up a fiver. Trains are still delayed. Three days of strike action next week. Happy new year commuters. #northernfail
Been a while since I’ve had the pleasure of using #NorthernFail, unsurprised to find the train 5 mins late!!! #Standard!!
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