Here's a #HotTake— the best #CallCenter in 2023 is not a call center at all. It's actually a globally distributed team that are experts in your business. Learn more: msq.cm/the-best-call-center-…

In the CX world, it's not IF, it's WHEN... Navigating the unpredictable seas of social media means: plan for everything, and don't be caught unprepared! #CrisisManagement blog.modsquad.com/blog/three…

Why do the biggest names in gaming turn to ModSquad? Because we're not just moderators, we're fellow gamers on a quest for fair play and fun! 🎮 Learn how ModSquad provides effective, efficient, and customer support for gamers 👇 blog.modsquad.com/blog/when-…

Our CXO, Rich, is gearing up to attend #MIGS23 this week. If you're curious about how ModSquad can help provide top-notch community support and enhance the customer experience for players, let's meet for a chat! #cx @MIGSbiz

It's Monday, you know what it means! Let's recap last week's headlines. ⭕ ModSquad's Weekly Round-Up ⭕ ✅ X Announcements ⭕ Paris Hilton is the first celebrity to ink an exclusive content deal as part of X's expanding video content push. ⭕ X has removed article headlines in an effort to encourage "long-form content" and increase time spent on the platform. ⭕ X expands the app to include game streaming broadcast abilities as well. ✅ A Rough Start For Meta's AI Sticker While the pilot was popular, the launch highlighted moderation issues. Meta discovered potential misuse of AI tool, which is why their introduction has become a slower, "step-by-step" process. ✅ Deepfake Ads Impacting MrBeast, Tom Hanks, And Gayle King Unfortunately, AI-generated deepfake ads launched on multiple social platforms, often passing through the AI moderation. The FTC continues to issue warnings about deepfake marketing, but it is challenging to regulate at scale. ✅ Apple Will No Longer Provide Customer Support On X The official Apple Support account on X will now point to the general support page on Apple's website.

What a week that was for AI! Let us recap the headlines you need to know. ⭕ ModSquad's Weekly Round-Up ⭕ ✅ Busy Week For Open AI 👉 ChatGPT can now see, hear, and speak. Voice enables you to engage in a back-and-forth conversation with your assistant. It will also be able to analyze images including complex graphs. The features will roll out to Plus and Enterprise users over the next two weeks. 👉 "Browse with Bing." A ChatGPT feature that offers answers taken directly from “current and authoritative” sources, which it cites in its responses. The feature is only open to those with Plus and Enterprise subscriptions currently, but the company says it will roll out “to all users soon.” ✅ Meta Connect Headlines 👉 With the new Meta Quest 3, Meta CEO Mark Zuckerberg announced the next generation of Meta Quest software. Roblox included. 👉 New AI experiences are launching across all of Meta's apps and devices. Be ready to see familiar faces as your personal AI assistant. But what is even more exciting is AI Studio, a platform that’ll let businesses build AI chatbots for the company’s messaging services, including Facebook, Instagram, and Messenger. 👉 Moving to image generation, Meta launched Emu. It includes AI stickers that allow users to create unique AI stickers in a matter of seconds across Meta apps. Testing already launched on Instagram so go check if you have access! 👉 Let's not forget the new Ray-Ban smart glasses with the ability to translate text. ✅ TikTok Launches New ‘Creative Assistant’ AI-powered “Creative Assistant” will guide marketers through various aspects of the campaign creation process, by linking them to relevant examples, and tools, and even producing sample ad scripts, based on tools in TikTok’s Creative Center. ✅ Spotify New AI Tool Pilot Voice Translation for podcasts is a groundbreaking feature. This Spotify-developed tool leverages the latest innovations—one of which is OpenAI’s newly released voice generation technology—to match the original speaker’s style, making for a more authentic listening experience that sounds more personal and natural than traditional dubbing. PS: if you are part of the lucky ones who have testing access to the AI stickers on Instagram, take a screenshot and share your creations!

Happy Monday! Here are last week's headlines (with some big news coming from the EU): ⭕ ModSquad's Weekly Round-Up ⭕ ✅ The Digital Services Act (DSA) Is In Effect The European Union’s (EU) landmark legislation overhauling rules for the digital landscape is in effect for 19 large online platforms and search engines — including Amazon, Apple app store, part of Google services, YouTube, Facebook, Instagram, LinkedIn, Pinterest, Snapchat, TikTok, X, and Wikipedia. ✅ Threads Is Finally Coming To Desktop Mark Zuckerberg shared an update on the desktop version, adding that development is on schedule, and its existence helps in building a "vibrant long-term" experience. The next rollout everyone is waiting for is the search option (which should be coming in the next few weeks). ✅ Linked Headlines To Be Removed From X Elon Musk is pushing to change the appearance of news links on X, potentially impacting the ability news publishers have to draw an audience. On a positive note, its impact on clickbait (which relies on misleading or strong images) could slow the spread of fake news and/or social engineering. ✅ YouTube Increases Commitment To Hosting Podcasts Product lead Steve McLendon confirmed the platform will be rolling out support for RSS uploads for podcasters by the end of the year. Users will be able to add RSS feeds to their library within YouTube Music, including private feeds. ✅ LinkedIn Rolls Out Brand Partnership Tags LinkedIn is developing methods to provide transparency on paid partnerships, while also increasing creators' and influencers' opportunities for app-driven revenue.

We're gamers ourselves, it's why we know the market so well. So, when we say we provide effective, efficient, QUALITY customer support for gamers, we mean it. 🦸 blog.modsquad.com/blog/when-…