Offending everyone, everytime, all the time! Talks about tech, politics, history and more.
India
Joined December 2009
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Every single time I return to @Olacabs to try and support them as a homegrown Indian app, I'm reminded instantly of what a shabby scam of an app it is. Charged me in advance, have been looking for rider for 30mins, with nonstop ads and No option to cancel.
#DarkPatterns
Just like how it seems so obvious today that China was going to succeed, if you asked someone in the 90s, they'd have said, fuckin no way is it ever going to compete with US in a million years
In 20 years, the world will look at India and be like, it was so obvious that it was gonna succeed and become a large power, but not today, today you've got a million opinions on why it won't and they all think they are right. – at Anekal Bangaluru, India
I don't know how much dumber and shittier does a product have to get, before someone realizes that charging people oncredit cards twice/thrice is not the mot convenient in OTP land.
With BluSmart shutting down @Uber has found itself with no real competition in India. User Experience is getting shittier by the day. First there's the prepaid payments, then I travel, they adjust the fare and instead of adding it to the next invoice, charge it as 2 transactions!
"Made in India" has become the slur that "Made in China" was in the 90s,
while "Made in Chine" has become what "Made in Japan" was.
Oh how the wheel of time turns!
@nsitharaman @Uber doesn't have to pay tax on over 70% of their earnings? They refuse to generate tax invoices for over 70% of the trips taken on their platform (I'm sure the actual number might be much higher). How does that work? I also want a sweet deal like that...
Why won't they? As a business, their job is to generate maximum revenue for their shareholders at all costs.
They know (rightly) that the Indian consumer is Apple paglu and WILL BUY at whatever the price is. It's not like some kid is not buying an iPhone bcz it's more expensive!
Found another dark pattern in @Uber today. Apparently they're making a mockery of @IncomeTaxIndia and @GST_Council by not generating Tax Invoices for more than half their trips!
As a customer, I'm even unable to request them for an invoice. ₹4k+ trips with no revenue to the govt
Btw, @_kalyan_k I don't want to know about @Flipkart super coins. They're useless if you can close complaints leaving customers with defective products that you delivered.
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Dude this is the only company where tagging the CEO @_Kalyan_K has absolutely no impact on the quality of @flipkartsupport . Almost as if he is the kingpin behind terrible customer experience...
Manager of Null retweeted
Good. More customers should raise complaints against these unfair practices. Charging extra fees and still giving pathetic service has become normal for @Flipkart . Companies only react when consumers start taking legal action publicly. @_Kalyan_K see your company FLOPKART
Manager of Null retweeted
The company is still fooling.. they share the details and their pick up vendors block numbers and talk unprofessionally. This is too much. I will take appropriate legal action now. @Flipkart @jagograhakjago #fraud
That's a good idea for future purchases on crappy platforms. Unfortunately, I had some @Flipkart cash that was in the wallet. It would have been better to just forget it, rather than this hell by @flipkartsupport – at Anekal Bangaluru, India
@sarthakvatsaa This is so satisfying. I've been fighting a battle myself and its Day 15 of suffering at the hands of @flipkart
Documenting it here, but you've given a great idea. I should escalate to @goi_meity as well.
xitter.cf/i/status/2059212156877…
Day 15 - Replacement Request Harrqsment continues by the mighty @flipkartsupport . @Flipkart asked me to wait another day, while @MicrotekCorp engineer point blank refused to visit.
Stuck in Contact Center Hell!
NOTE TO SELF: FLIPKART EXPERIENCE!
NO THEY DID NOT! @flipkart and @flipkartsupport have qsked me to continue waiting till eternity. Just making notes at this point so that even by accident I never use your platform again! Should be ashamed of yourself for treating custkmers like this!
@_Kalyan_K anyone?
Day 15 - Replacement Request Harrqsment continues by the mighty @flipkartsupport . @Flipkart asked me to wait another day, while @MicrotekCorp engineer point blank refused to visit.
Stuck in Contact Center Hell!
NOTE TO SELF: FLIPKART EXPERIENCE!
We are sorry to hear about your issue. We have noticed that one of our experts has already attended to this matter in the past. If there are any other concerns you have, please inform us. We would be more than happy to assist you. Please do not share your personal details on this social platform as they are visible to all. Kindly delete the details to ensure your details are secure.
In case someone was looking for an update just got a call from @MicrotekOfcl @MicrotekCorp @MicrotekGroup @Microtek_UPS and the service technician outright refused to service the UPS at all. Seems like that guy treats @Flipkart how they treat their customer
