Head of UX Research at Microsoft AI. Formerly RAI and Generative UXR lead at Meta and co-lead of the People + AI Research (PAIR) team at Google.
Seattle, WA
Joined May 2009
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🤔 🥇 New Think First post (#9)
Something a little different this week (link in comments) as we wrap "Season 1." A conversation with the team behind Think First including why we started the series, what we've learned along the way so far, and a bit about what's next.
New Think First interview with Rose Beverly!
linkedin.com/pulse/expanding…
Rose's insights and experience range from taking an anthropological lens to this moment, her MASTER framework for integrating AI into UX research, and moving to agent orchestration.
This week, Chelsey Fleming, PhD from Google Labs discusses how she uses AI while prioritizing co-creation with people and her nuanced approach to what gets a human touch and what she automates.
linkedin.com/pulse/co-create…
Third interview for Think First is up:
linkedin.com/pulse/ai-accele…
With the amazing Savina Hawkins.
📣 📣 📣 Our second Think First post is live!
This time we hear from Rodrigo Dalcin on how he's adopted AI in his Research Ops role.
microsoft.design/articles/ai…
📣 📣 📣 Announcing our new interview series "Think First." 📣 📣 📣
Each week, we’ll feature candid conversations with UX research leaders and practitioners on how AI is reshaping research practices, team dynamics, and the future of our discipline.
linkedin.com/pulse/cutting-t…
Jess Holbrook retweeted
100 AI leaders across product, engineering, research, and design gathered at @StratMindsVC Swell Summit to answer one question: What will actually win in the next era of AI products?
From new interaction models to experience-first design, this reveals what thoughtful builders are paying attention to and what many teams are still missing. There's one particular idea they kept returning to throughout the summit, a critical insight that most of us rarely pause to consider deeply.
00:00 Intro
02:00 The New Building Blocks: Chat is not enough
03:26 The New Interaction Primitives of Gen AI - @jessscon, Head of UX Research @Microsoft AI
05:46 Make AI Alive: Craft a Magical Experience
06:45 The First Non-Human Resident at the Hacker House - @okpasquale @IllusionOfLife
09:16 Don't Chase Users, Build on What the Model Can Do - @andyszy @TryCoveAI
13:01 How to Design AI the Right Way - Jenny Lo, Global AI Platform, Ex-Grammarly , Uber
15:09 Don't Build Confusing Gadget - Ayça Cakmakli @Google
17:01 The Real Moat for Next-Gen AI Products
I wrote up my thoughts on an emerging trend that I believe we as a research and UX community need to head off - "research slop."
genpurpose.substack.com/p/re…
🙏 Appreciate everyone who gives it a read and adds any thoughts and comments.
(also, I have a Substack now)
Have any researchers played with making their reports "good reads for robots?"
Think how Anthropic found that using XML tags in prompts improves outputs. Maybe some light restructuring of our typical research artifacts would make them much better context for AI's to incorporate.
Jess Holbrook retweeted
HCI / HCI + AI Ph.D. students - want to work as a student researcher at Google (US preferred, open to flex) to advance the future of Human-AI interaction through innovations in multimodal interfaces ? Email me!
Jess Holbrook retweeted
"This current #AI wave is really highlighting how does this relate to our business model? Because a lot of people are kind of getting caught in this "We need to throw AI on it."
See full episode w/@jessscon at podcasts.apple.com/us/podcas…
I recently was on the Design of AI podcast and we covered a ton from responsible AI to data transparency to bridging academic and industry research to how ChatGPT reset team and business rhythms.
Give it a listen!
Such a great conversation with @jessscon about his time @Google @Meta working on #responsibleAI and early #GenAI toolkits & products.
One of the best @designofai episodes yet
#UX #UXR #research #AI
open.substack.com/pub/design…
Jess Holbrook retweeted
🔥 Character Labs is BACK by popular demand — applications are open now until July 19 for pre-seed founders building in AI.
We also saw this with the lean startup movement where HCC and/or HCD processes were repackaged and renamed for investor, founder, PM, and SWE audiences.
And ... @eegilbert just said the quiet part out loud ... I'm glad #AI is becoming more human-centered, but am concerned that many are "reinventing the wheel" of #HCI methods, and there is a vocab mismatch between the communities... arxiv.org/pdf/2405.03699
Jess Holbrook retweeted
guess who, TODAY
- has two thumbs, and
- is in the top slot of Kickstarter's prestigious goes-to-everyone Projects We Love newsletter
- has the hero spot on the Kickstarter homepage
- with their goofy video playing there lol
- and is 97% funded 💥
👍👁️⚠️👁️👍
poem . town / ks
Jess Holbrook retweeted
I've been waiting a year for this... Character Labs is BAAAAAACK!
ICYMI, Labs is our four-week sprint program for AI founders. Like an accelerator, but 100% focused on product-market fit.
Jess Holbrook retweeted
We are excited to announce Lilac (@lilac_ai), a new Open Source product to analyze, structure and clean data with AI.
Our mission is to make unstructured data visible, quantifiable, and malleable.
🌸 Announcement blog:
lilacml.com/blog/introducing…
Jess Holbrook retweeted
Time to vote in the Tiny Awards!
This is the award for the website that “best embodies the idea of a small, playful and heartfelt web”
There are 16 wonderful nominees
Check out the list and VOTE NOW
tinyawards.net