I like software to be usable, reliable, and performant (in that order). I wake up to nudge the world forward in that direction. Currently working on @AskHerald.
San Francisco Bay Area
Joined August 2009
- Tweets573
- Following338
- Followers197
- Likes462
Big news: We're now live with Herald launch on ProductHunt today! Would appreciate your support and feedback Herald today: producthunt.com/posts/herald….
So I suck at them social medias. I wrongly scheduled this tweet 5 days too late. We launched on ProductHunt last Friday. Fortunately, we still had a great launch and finished the day as the #3 app of the day.
If you haven't checkout Herald, please do: heraldhq.com
Pretty awesome how their customers feel so positively about @searchlight_ai. Love the specificity of the question they ask their customers: what they can do to improve by 1 point.
I recently learnt from @kerryxwang and @AnnaXWang what their team at @searchlight_ai does to make a customer say that "Searchlight is a part of [our] company rather than two different companies." Read more about how Searchlight earns customer trust at heraldhq.com/userstand/how-s…
Wrote up my thoughts on how a weekly changelog is helping us move fast: jay.patel.org.in/posts/2020-…. Does your team use a fixed-interval changelog? Pros? Cons?
One of my best Userstand conversations so far!
Had the privilege to speak with @brexHQ Head of Customer Experience Lucas Parelius recently. I learnt how a first principles approach helps Brex delight their customers with an A+ experience. Check it out on the Userstand blog: heraldhq.com/userstand/how-a…
Jay A. Patel retweeted
Herald co-founders @jayisms and @nilkanth spoke with 50+ companies to figure out how they "make something people want." A summary of learnings from customer-oriented companies like Brex, Notion, Gem, Tandem, and more now at datadriventeam.org.
We are @AskHerald. Herald is the easiest way to collect customer feedback from any source, connect it to your team's existing workflows, and proactively spot and discuss emerging trends. heraldhq.com cc @ericmigi
@startupschool
67%Yes, I understand
33%No, I don't understand
9 votes • Final resultsHerald now allows you to persist customer feedback you get on your Slack user community and shared private channels.
💬 Herald's newest integration allows you to add customer quotes directly from a conversation in @SlackHQ. This is especially useful if you have a Slack-based user community, shared private channels with customers, or if your team discusses product ideas and feedback over Slack!
Jay A. Patel retweeted
We just published a conversation with @flex Head of Customer Research @AdameJane
on "How The Flex Company Balances Qualitative and Quantitative Customer Feedback" in our new Userstand blog: heraldhq.com/userstand/how-t…. Let us know what else you'd like to know from Jane!
It was an honor being a guest on @ftfshow with @Mat_Sherman to talk about the journey with @MidtypeHQ so far
Listen to our co-founder @jayisms chat with @Mat_Sherman on the "Forward Thinking Founders" @ftfshow podcast: breaker.audio/forward-thinki…
Jay A. Patel retweeted
While building products, @jayisms and I struggled to keep all our customer feedback from Intercom, Slack, and Notion organized/accessible. We built Offsi to bridge that gap between customer problems and product teams! 🚀 Check us out on @ProductHunt! producthunt.com/posts/offsi
Let's get your vote on with @MidtypeHQ!🗳️☑️📣
Ever wanted to add a Facebook “like” or a Reddit “upvote” to your app? @jayisms explains how you can now do it with Midtype in 2 minutes! midtype.com/blog/allow-votin… #Backend #Engineering #BaaS #Hacktoberfest
Hiya there! @nilkanth shares what he learnt from diving deep into sign up flows of 12 very successful companies
Ever wondered what it takes to build a great onboarding experience for your users? We analyzed some of the best in the software industry to extract 6 key insights: midtype.com/blog/6-lessons-f… #Onboarding #SaaS
#UXDesign #FrontEnd #CustomerSuccess
Jay A. Patel retweeted
Today is a special day for us @OmnitionHQ. 1.5 years after founding the company we have been acquired by @splunk. This is the best team I have every been a part of. I am grateful.
youtube.com/watch?v=KlN0WBuO…
I was there
Best part of the demo day experience was a serendipitous office hours session with @jesslivingston and @paulg as they waited for their Uber.
From YCombinator's W19 batch, we are headed back to Startup School linkedin.com/pulse/from-ycom…