“ECG says our house owes 11 billion in electricity bills, but the mobile app shows that we owe nothing and that ECG actually owes us money. Despite this, they insist their system shows an outstanding debt of 11 billion, and our power has been disconnected for a week now.” — A man raises concerns over an over GH¢1.1 million electricity bill discrepancy, saying ECG’s mobile app shows no outstanding debt while the company’s system indicates otherwise, resulting in his home being disconnected from electricity for a week.