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Hey there @blazevivan we're sorry to hear that you haven't received a reply in a few days, we'd love to get some traction on this. Would you DM us the corresponding Ticket ID so we can take a look?

Unfortunately due to hurricane Harvey our support staff is currently unavailable. We appreciate your patience during the severe weather.

Hello Stacy, thank you for reaching out to us with a Ticket ID. We apologize for the delays. Your ticket has been escalated.

Thank you very much for sending that DM. Please bear with us and we will follow up with you in just a moment.

Hi Tanzeel, Thank you for contacting us. Please feel free to send us a DM/Direct message. we will be happy to assist you.

Please send a DM with more information, such as a ticket # if you have one. Thanks!

Hi Matthew, we are very sorry to hear this. Do you have a Ticket ID related to the issue you are experiencing?

Tickets are never closed, but just on hold. You may reply to the ticket to reopen it.

We are sorry to hear that you have not received a reply for such an extended period. Please DM us the ticket ID. Thank you.

we located your ticket ID in our DM box. We will work to get it escalated. We are sorry for the delay.

Hello Celey. Do you have a ticket ID related to the issue you are presenting? If not, can you DM us with some details.?

We do apologize for the delays. Your ticket is in a priority queue and we will reply back to your last update ASAP.

We're sorry for the delays. May we have you DM the ticket number we can reference?

Do you receive an error when you try to connect via live chat?

Our support via social media is limited to general questions. For best results, you should contact our Live Support team.

Hi Tanz! How may we be of assistance?

Can you send us a DM and include your Ticket ID's. We will work to get them escalated so that they can be addressed.

Most of our shared servers do have the PHP 7.0 binary now. Switch to PHP 7 by using PHP Selector in your cPanel.