1.3 million jobs a year. A new one every 25 seconds. hipages is Australia's #1 marketplace connecting homeowners with tradespeople. At that scale, support isn't back office — it's the bloodstream. Their first instinct? Build it themselves. Custom AI agent, custom workflows, custom handoffs. They stopped. "AI is moving too fast to be treated like a traditional build. Trying to develop it ourselves would have slowed us down. Partnering lets us move faster, learn faster, and deliver value much sooner." — Jeremy Burton, CTO Now tradies get instant answers on the same chat thread they use to talk to homeowners. One platform for the marketplace AND support. No app switching, no repeating yourself. When something needs a human, the full conversation — every message, every signal — lands in Salesforce automatically. Agents never ask for context because they already have it. "A single platform built to handle the whole journey will always outperform a stack you have to glue together yourself." delight.ai/customers/hipages