Au service client, une ressource pas préparée ni équipée est une ressource desarmée. #experienceclient #serviceclient

« Les logiciels les plus simples sont, en pratique, les moins bien codés. » ~ Loi de Bram

Pourquoi tu m’appelles usager alors que j’m’appelle client ? #relationclient buff.ly/2W9hYT7

Why Smart Companies See Customer Experience as the Prime Differentiator, and How They Do It. #cx buff.ly/2B4xsSn

« Revolve your world around the customer and more customers will revolve around you. » ~ Heather Williams

How @Buffer Offers Great Customer Service. #custserv buff.ly/2E7DjD0 via @LiveChat

5 Ways to Retain Your Customer Support Staff. #custserv buff.ly/2k3yZzc via @Kayako

Les règles pour un SAV efficace : quels sont les conseils à suivre ? #serviceclient #experienceclient paper.li/e-1484125168?read=h…

« Success is not final, failure is not fatal: it is the courage to continue that counts. » ~ Winston Churchill

7 Customer Support Tactics to Increase Sales and Make Your Customers Happier. buff.ly/2RFRULT #custserv #techsupport

« In customer service you have the power to make someone’s day.  Never take that responsibility and opportunity lightly! » ~ @jtwatkin

Recueil des bonnes et mauvaises pratiques en gestion de la relation client. #relationclient #serviceclient buff.ly/1Nc5csw

How to calculate service level. buff.ly/1wyc2NU

« If you have the confidence to speak with people, you can solve their problems. » ~ Steven Lowell

6 Ways to Establish a Winning Customer Service Culture. #custserv cxservice360.com/?p=7167 via @service360blog

Customer Experience vs. Customer Service vs. Customer Care. #cx buff.ly/2SQLOJm

Dans sa quête le client a toujours besoin d'une aide providentielle. #experienceclient #relationclient

7 Great Examples of Help Centers We Love. #custserv #cx hubs.ly/H0bJx770 via @Kayako

Pourquoi le service client, c'est merveilleux. #serviceclient buff.ly/2Njtb30

« Truth builds trust. It's a customer-focused leadership essential. » ~ @marilynsuttle