Certified Professional Insurance Agent designation (@cpia_program) header
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Build your #insurance marketing and sales expertise with in-person and online training opportunities and earn your CPIA designation!

Based in Richmond, VA
Joined May 2009
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Consider these tips as you build your niche.
Learn how to master social selling on LinkedIn for sustainable growth and long-term success in this month's "Beyond Insurance" column. roughnotes.com/master-social…
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These best practices are at the heart of the #CPIA professional development curriculum. Commit to achieving your designation today - cpia.com. #insuranceagent bit.ly/40xQ9nk
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Understand why your auto #insurance clients are shopping and find ways to improve customer loyalty.
J.D. Power: The 5 forces shaping policy shopping ift.tt/MGdOfp8
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Improve your communication skills and sales results by implementing some of these tips!
Improve your performance by asking better questions. Learn how in this month’s Management by Coaching column. roughnotes.com/questions-are…
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Did someone say "education"? In this article from @roughnotesco, "educate" is noted as 2 of the top 5 ways #insurance agencies are finding success. Consider registering for cpia.com seminars - we teach about all 5 ways (and more)! roughnotes.com/agencies-find…
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Lessons for #insurance agents to learn so they can help clients better understand.
Hurricane Ian: A storm of challenges ift.tt/sKGqQ1d
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Great advice for increasing both productivity and profitability.
In this month's "Inside Matters" column, learn how to reshape your account managers' capacity; we share steps for growing and increasing revenue handled by each employee. roughnotes.com/account-manag…
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Do these numbers match up with professionals involved in the #CPIA program? Share your thoughts. Our belief: when you learn more, you earn more.
The most lucrative states to be an insurance agent ift.tt/5jTgaP7
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Consider taking advantage of this content from @PIANational.
Introducing Winning@Customer Retention! Ensure your customers feel appreciated with the new PIA Partnership’s program. It contains resources to #retain clients and #grow your agency. PIANATIONAL.ORG/CUSTOMERRETE…
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While it might seem crazy that we need to discuss telephone techniques, many businesses neglect the basics that can optimize this important communication tool. @roughnotesco provides some good reminders roughnotes.com/customer-focu…
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Thanks @arielrive9 ! This is why you are such an excellent #CPIA Seminar instructor! You practice #insurance the right way.
No AI will substitute the value you bring to your clients by providing them with real and accurate guidance. And that comes from knowledge, experience, and empathy. Embrace technology, but don’t believe for a second that it can substitute an insurance professional.
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