coview is the first customer service tool to combine web screen sharing, recording, debugging and browser health checks - all completely remote
Freiburg im Breisgau, Germany
Joined September 2018
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- Following67
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coview retweeted
Even when they are not your fault, problems encountered by customers and others who count on you may still be your obligation to solve. The next time someone who’s counting on you asks for help in dealing with a problem, take care of it, even if you know it’s not your fault.
Coview now supports Shadow DOM!
Yet another #w3c spec mastered ✅
Now you can use Coview with your favorite frameworks #electronjs #ionicframwork
coview retweeted
Us: The Conversational Support Funnel is great 🤩
You: What’s that? 🤔
Us: The future of support
You: Cool, what does that mean?
Us: It means saying hello 👋 to a new & more efficient framework to help you strategize CS experiences at scale.
Learn more: inter.com/37Tx6uc
We're proud to partner with our friends @intercom in taking customer service to the next level! intercom.com/app-store/apps/…
Onscreen instructions are here 🙌
Now you can easily add highlights and annotated step-by-step instructions for customers that are having trouble using your site or web app.
coview.com
We are currently experiencing an outage on app.coview.com. Our cloud infrastructure provider is still investigating the issue.
Coview's integration with @intercom will soon level 🆙 thanks to their recent major API update!
Yesterday we released v2.0 @Intercom's API including the 3 popular requests of all time:
APIs for Conversations,
Contacts (aka users & leads)
Data Attributes.
If you use Intercom or have built on Intercom, this is 🔥
developers.intercom.com/inte…
coview retweeted
The first contact resolution is one of the most important customer service metrics. Check out our detailed guide to understand its use better and to get a list of all the crucial performance metrics your support team should monitor. #custserv #metrics101 buff.ly/2Fyo7AW…
coview retweeted
Zendesk’s @shawnawol joins other #CX experts to discuss how customer support’s role has become more complex as it expands to include multiple channels of communication with customers. zdsk.co/2Tt1beW via @voguebusiness
Introducing... the origins story of Coview!
But we decided to get creative - and tell our story through the medium of a comic strip! 😎
(Keep an eye out for our jobs board at the end - it’s also a little unconventional!)
coview.com/about/
coview retweeted
Every PM & designer should spend time sitting with the customer support team. It will remind you that one of your goals should be to limit the number of things they have to apologize for.
Are you ready for a new cookie policy expected in Chrome's February release?🤔
Hurry up and prepare as it's likely to affect your website. #webdev #cookies #Security
blog.coview.com/samesite-coo…
We feel like proud parents today - because it’s end-of-beta for Coview! 😊🥳
Read more about our trials, tribulations and how much Coview has grown: blog.coview.com/announcing-t…
Introducing Coview integration for the latest customer support tools. Add a unique level of understanding to customers and team members with Coviews advanced screen sharing abilities.
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Learn more here 👉 bit.ly/2QjTNRi
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#customersupport #coview #screensharing
We've been working non-stop on the recent @Intercom Integration. Including these new updates to let you know when you run into an issue. 🙌
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Hopefully, you won't have to see these too often 😉
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Learn more at 👉 bit.ly/2QjTNRi
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#webdesign #coview #bugfix
Friday Update: The Story Of Co-view In Comic Form 😊🙌
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Our story will focus on our co-founders and our very early days (it also takes place in the Black Forest).
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Learn more here👉 bit.ly/2QjTNRi
#techsupport #techsupportlife #techsupportproblems
New Integration Announcement- Asana 🙌
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We're excited to announce Coview is now integrated with Asana software.
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Learn more about the exciting features here 👉bit.ly/2QkRhu0
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#Asana #coview #customersupport #customersupportteam
In this week's blog, we'll explore more about the power of great customer support and how you can use it to transform your customer relationships moving forward. 😊
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Read the full blog post here 👉 bit.ly/2XdT7i0
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#customersupport #customersupportteam #webdesign
We think that session replay tools erode your customers’ trust. Find out how we do things differently at Coview.
blog.coview.com/the-differen…