Hello friends and followers! 👋🏼 I recently shared insights on an extensive enhancement of the Customer Effort Score (CES) published in a new Medium article!
Learn how leveraging the CEC can guide strategic decisions and investments for your organization:
medium.com/@toscano.cj/custo…
CJ Toscano retweeted
Charlotte’s Gold Line street car
• 4 miles long
• 17 stations
• 29 traffic lights
That’s a traffic light every 700 feet on average, with no signal priority!
Signal prioritization would double the Gold Line’s efficiency and be relatively inexpensive.
Ready to ride at #24HoursOfBooty #charity ride in the fight against #cancer! Thanks to past, new, and continued supporters! 💙🚴🏼♂️
@Slalom @24foundation
CJ Toscano retweeted
Why spend money on a ChatGPT subscription when you can just ask Amazon.com on literally any product page?
Team
@Slalom
is entering our 3rd year in the #24HoursOfBooty #charity ride/run/walk! Join us in raising funds and building our team for this non-competitive event July 26, 7pm - July 27, 7pm.
Donate: events.24foundation.org/fund…
Join our team: events.24foundation.org/team… Thank you! 💙
“Art should be in places beyond museums — in a hospital to bring hope, in a school to bring inspiration - places that you may not think of to exist.” -@refikanadol #Config2024 @figma
Who else is here at @figma #Config2024? @ me!
There’s no way you caught everything. Here’s what we launched at #Config2024
→ UI3, a redesigned Figma
→ Figma AI (Make Design, Make Prototype, Visual Search, Replace Content, Rename Layers)
→ Figma Slides
→ Dev Mode updates (Ready for Dev View, Focus View, More Statuses)
→ Code Connect is out of beta (!!)
→ Auto Layout improvements
→ Responsive Prototyping Viewer
→ FigJam Pages
figma.com/whats-new/
Excited for this... Poor headline framing on cost versus public value, @wsoctv #urbandesign @Nerd4Cities
wsoctv.com/news/local/next-s…
Huge shoutout @figma for their public release of Dev Mode! 🎉
It's been amazing for @Slalom to be one of just five Figma-certified Service Partners and having early access to features like this!
DM for the latest and learn more about our partnership: figma.com/partners/find-a-se…
Customize Dev Mode to how you work. Five plugins to try:
Design 🤝 Dev
→ @Jira
Code Generation
→ @bernaferrari Figma to Code
→ @AnimaApp
Design Systems
→ @TokensStudio
→ @Figma Code Snippet Editor
More in the thread.
I just signed the petition for the #ExploreAct!
Raise your voice to better steward our #PublicLands and improve outdoor recreation in America. 🏞️🏙️
Takes 1 minute to submit your support to your government officials - link 👇
rei.com/action/network/campa…
CJ Toscano retweeted
RESIDENT INPUT NEEDED!
Charlotte Center City Partners and the McColl Park Committee are inviting all Charlotte residents to a FREE open house for their ongoing McColl Park project on Jan. 18.
Register: eventbrite.com/e/mccoll-park…
CJ Toscano retweeted
This would literally destroy the North American airline industry. Build the loop. (Updated)
CJ Toscano retweeted
there's a joke on here that goes something like this:
"i asked him how much it would cost to make this today. i will never forget his answer. 'we can't, we don't know how to do it anymore.'"
I unironically think this is true of pants 🧵
Great experience working with a talented and driven group of #Charlotte-area leaders to help shape the future of our region with meaningful, innovative, economic opportunities that progresses American innovation
Also, go niners! ⛏️ @unccharlotte @Slalom
dy.si/fC4UVV2
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CJ Toscano retweeted
Expanding roads doesn't fix traffic. "Induced demand" shows us that drivers who avoided the road by taking alternative transportation methods (or not commuting at all) due to congestion start using it again, and traffic returns within a few years.
strongtowns.org/highways
CJ Toscano retweeted
What if Apple placed a bigger battery but made the body of the smartphone thicker making cameras inline with the back as it used to be in iPhone 5?
Would this be a win-win scenario?
CJ Toscano retweeted
Why not use the real-world as a game level?
This is a real-time augmented reality prototype using a physics based character controller, all running on the web 👀
CJ Toscano retweeted
Progressive Web Apps can now:
- access the native file system
- work fully offline
- receive push notifications
- be installed to any device
- run background tasks
- schedule tasks while offline to be run when back online
- authenticate with passkeys (no password needed)
🧵1/2
CJ Toscano retweeted
Another reason Americans can't imagine biking home with a week's worth of groceries is because their grocery stores look like this (👈) and the infrastructure to get there looks like this (👉)

























