@bloreboy

Enthusiastic about service management. ITIL 4 architect and author. Geek, husband, father, photography enthusiast by night (and day). Mid-life crisis ongoing.

 London
bloreboy.com
Joined February 2008
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  • Following250
  • Followers955
504Media
Introducing "Handle It". Now, you can ask Extra to just "handle it" - whether that's scheduling a meeting, confirming an appointment, or coordinating plans with friends. Extra takes care of the back and forth.
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My 11yo daughter insisted that we watch her school play recording. I said we would watch it "tomorrow" and that she should tell me when it's "tomorrow". Felt like I was in a @neilhimself children's book involving a portal to a magical land where everyday words are jumbled up.
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Agile #ITSM ~ @bloreboy #SITS
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Katrina Macdermid explains what Human Centred Design is all about @itSMFUK #itsm22
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"Same issues, different logos" - Katrina Macdermid #itsm22
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Next up @itSMFUK is Katrina Macdermid talking about humanising IT #itsm22
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The movie theme continues as The Riddler ... I mean @RobAkershoek shows the evolution of the industry between Top Gun & Top Gun: Maverick. #itsm22
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First session of the second day @itSMFUK is the snazzily dressed @RobAkershoek who is fresh from his audition as The Riddler!
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Loving the fact that Rina ness is positioning service management as a governance function! #itsm22
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About to deliver my talk at #itsm22. Post lunch so either I re-energise everyone or facilitate their food coma!
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Richard Josey very bravely presenting 10 sheets that he has never seen before at #ITSM22 @itSMFUK conference...talking about #mentalhealth a very recognizable stress situation javing to do something that you are unprepared for.
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Very interesting direction from Axelos and @PeopleCert - expect to see practice based training courses around (to start with) Incident, Problem, Change, etc. #itsm22
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Quite likely the highlight of my career so far - working with #ITSM professionals around the world, shepherded by @jour_civil to create the #ITIL4 guidance. #itsm22
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A brief history of #ITIL from @jour_civil #itsm22
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Linda Moir - Three rules for managing volunteers at events #itsm22 1. Let volunteers use their personalities 2. Rotate volunteers across a broad range of tasks 3. Recognise people and trust them
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“Low cost, high value ideas benefitting Virgin Atlantic’s passengers doesn’t come from people sitting in corporate offices. It came from cabin staff.” - Linda Moir #itsm22
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Let’s get this show on the road! #itsm22
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Here @martijn_adams, @bloreboy, @RoyAtkinson, David Scott Banghart of Lumen Technologies, & Mark Bradley of @Flexera share their advice on how IT pros should have been improving themselves in 2022 buff.ly/3seT4Cj
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Creating the 'joy of work' and the 'joy of working' are two necessary conditions to creating a positive employee experience. Here @bloreboy explains. #EX buff.ly/2F9Papy
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Finally, a vendor giveaway I might actually enter at @ICTF_Conference #lego
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