Homegrown Hosting - quality web hosting backed by top notch support. Please note Twitter is not a verified channel of support.
Austin, TX
Joined April 2008
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Looking for customer service or support? Please visit our website directly as this social media channel is no longer being monitored: asmallorange.com
Hi @RockCreekRunner we're sorry to hear about the problems with chat support! We'd love to help with a work around, send us a DM so we can get that to you!
Hey @GianTricomi we'd be happy to help you get connected to Live Chat or get that SSL renewed going forward, shoot us a DM and we'll take it from there!
Hey there @racketboy we're sorry to hear that you're still waiting on the ticket! Could you shoot us a DM with that Ticket ID so we can investigate and get it the attention it deserves?
Hello Jennifer,
If you have had difficulty connecting to Live Chat, please click the New Customer tab on this link:
chat.asmallorange.com/
This will get you to the next available agent as quickly as possible.
Hey again @inspiredjen ! We're so glad you were able to log in and get live support! We will be happy to help you further if necessary. As always we appreciate your feedback.
from @SALO_RAY Hello SALO_RAY. Do you have a ticket ID that's associated with the issue? Please DM us this ID if possible.
Unfortunately due to hurricane Harvey our support staff is currently unavailable. We appreciate your patience during the severe weather.
@RobSpurlock1We are very sorry for the delay. We are working to get this further escalated and addressed for you.
We appreciate your feedback and apologize for the frustrations encountered. We will follow up with management re. the agent.
Thank you for that clarification. We have escalated your open ticket for priority review. We appreciate your patience.
We apologize but we could not find a ticket in our system with this ID. Would you please send us a DM with your email address?
We apologize for the negative experience. Could you send us a DM with your concerns or ticket ID so we may assist?
We are happy to help! Please send us a DM with information about your support concern, and please include any related ticket ID.