Right answers, right place, right time. Predictive Q&A (powered by #AI) is the next generation of web #selfservice, #customerservice, & #customersatisfaction.
Seattle, WA
Joined June 2013
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AnswerDash retweeted
Is Your COVID-19 Survey Giving you Actionable Facts? by @marthabrooke100 bit.ly/3f3kzqq #CX #CustomerExperience
AnswerDash retweeted
Four Key Takeaways from the Forrester SiriusDecisions 2020 Summit by @influitive bit.ly/2Xbo9sa #contactcenter #callcenter
AnswerDash retweeted
Is Your Social Media Customer Service Helping or Hurting Your Customer Experience – Justin Osborne Customer bit.ly/392ZoSJ
AnswerDash retweeted
We'll Be Stronger When This is Over buff.ly/3cyKFjU This video will answer the following questions & more...
What's the best way to drive your company towards success during or after an #EconomicCrisis?
How can you recover from a sudden setback in your #business?
AnswerDash retweeted
5 artificial intelligence (#AI) types, defined red.ht/2SBnmhF via @4enterprisers #machinelearning #DeepLearning #NLP #XAI #ComputerVision
AnswerDash retweeted
What’s your gap? How do you measure against rock star companies? Not just your competition, but the best companies in the world that are creating new levels of customer expectations. buff.ly/3dqFjHw #BusinessStrategy #CustExp
AnswerDash retweeted
@Hyken brings great insights on how you can compete through learning from organizations like Zappos and Amazon who set the bar for delivering great customer service. View #CXSummit sessions from earlier in the day and jump into the ones coming up. ow.ly/KJxI50zyFFj
AnswerDash retweeted
In this podcast episode, I share a recent interview with @horstschulze, co-founder of @RitzCarlton, We discussed the steps leaders can take during this pandemic to help ensure their businesses survive with a live audience on @LinkedIn and @Twitter. buff.ly/2VCCVpZ
AnswerDash retweeted
How a Focus on Storytelling Can Make Your Brand More Memorable by @smartercx bit.ly/3bmUfWJ #CX #CustomerExperience
AnswerDash retweeted
The #CXQOTD for April 16 is:
“When is the best time to ask customers for feedback?”
A few folks who may have strong opinions: @drumondmary @justinmrobbins @ndytg @CXpert @BeckyRoemen @Schulbz @charlottewarduk #cx
AnswerDash retweeted
It's no secret that the words "FREE SHIPPING" get your customers' attention, but how do you actually follow through without going bankrupt? The tips in this article are for you. buff.ly/2XcDF7X #eCommerce
AnswerDash retweeted
Employee experience's the start-to-finish journey employees takes from time they're recruited & hired to time they leave a company. When you look at the #empexp as an entire journey, you can manage various parts of that journey for a better experience that will drive engagement.
AnswerDash retweeted
Years One Through Four: How to Advance and Elevate the CCO Role by @JeanneBliss dlvr.it/RKJpWC #CX #CustomerExperience
AnswerDash retweeted
Here’s some #WednesdayWisdom from the best articles of the week! 🧐
-@JeanneBliss says culture is defined by actions, not words 🎬
-@getfeedback tells us about the state of #VoC for B2B 🎤
-@grosdata_mtl gives us the ingredients for a #CX dashboard 🧂
bit.ly/2KkVwC3
AnswerDash retweeted
The latest The Digital Customer Experience Daily! paper.li/e-1548342706?editio… Thanks to @michael_sey @answerdash @Accenture_Util #cx #customerexperience
AnswerDash retweeted
Career News Daily is out! budbilanich.com/career-news-… Stories via @answerdash @NimbleCare @getMoonMail
AnswerDash retweeted
4 attributes of a successful digital engagement strategy buff.ly/2YWFrHn via @retexperience This article includes one of my favorites: Be Convenient!
AnswerDash retweeted
Eight Foolproof Strategies To Make Customer Service Training More Powerful || New in @ForbesTreps from @micahsolomon bit.ly/CSTrainingMLS
ALT Image of training. Photo credit: Getty
AnswerDash retweeted
5 ways to improve your customer service experience by @qualtrics dlvr.it/R9DwlL