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The average dunning email gets ignored. You are literally sending "please ignore me" messages to customers who owe you money. Playbooks - our workflow system for intelligent collections - is now live on the @usemonk platform. A system that reasons, not just reminds. We filmed a 60 second video showing you an experiment between @zhou_squared and @francescocoacci collecting $100K. Finance, biz-ops and post-sales teams should not be spending time chasing customers. Many spend 10+hrs/week doing what Joe did in this video: - context switching between tools (slack, gmail, quickbooks, google sheets) - breaking flow from deep work - sending reminders because the average dunning email is ignored But agentic collections are not enough. Every customer relationship is different. Some need white-glove treatment and others a nudge. That’s why we built playbooks, giving every business a customizable collection workflow. With playbooks you can: - create triggers and workflows specific to a customer segment (tone shift, conditions, escalations to sales/customer support) - auto-resolve AP questions with context from relevant email threads - pause automatically when product questions or upsells opportunities come up Playbooks is how you get paid while you sleep. And we do it with professionalism and empathy that your customers deserve. Heading into Q1 with a gap between signed ARR and actual cash? Watch the video. And if you want to see bloopers from Frank/Joe filming, comment “payday” + tag a teammate and we will send you bloopers from the shoot.