Founded by renowned wheelchair designer @andrewslorance we are dedicated to the design of innovative products that facilitate independence for wheelchair users.

Forres, Scotland
Joined June 2016
Phoenix Instinct retweeted
Wow. It’s 2024 and I’ve just had to crawl along the floor of this LOT Polish airline to get to the toilet during a flight back from Warsaw as “we don’t have onboard wheelchairs. It’s airline policy”. If you’re disabled and you can’t walk this is just discriminatory.
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Phoenix Instinct retweeted
After an idyllic week in accessible Barcelona, I just arrived at Gatwick. Lift down to train platform is out of service. I ask if there’s another way - yes but it’s a 15 min walk. I ask if someone can take me - no because “assistance finishes at 11pm.” Welcome to the UK…
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Phoenix Instinct retweeted
barbie’s wheelchair vs my actual wheelchair: a critical comparison aka the best twitter thread i will ever post strap in #Barbie
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Phoenix Instinct retweeted
It’s happened AGAIN. British Airways have BROKEN my wheelchair. I am actually lost for words. @British_Airways @DisRightsUK @RightsOnFlights #RightsOnFlights
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There's currently £100 off the Twinset combo at @_PhoenixI! This an absolute steal, believe me! Just the backpack alone has lasted me 5+ years of daily (& brutal) use hanging off the back of my chair. If you're a #disabled traveller, you can't do better! phoenixinstinct.com/product/…
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Shiny new backpack from @_PhoenixI arrived today. My previous one saw 6 years of daily use hanging off the back (I'm talking going through serious punishment!). I wouldn't consider anywhere else for specialist #wheelchair luggage solutions - they're amazing! #disabledtravel
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Phoenix Instinct retweeted
Just a note to my Newcastle people, the train station lift is broken and they’ve told 0 people. Happy travel day. @LNER please can you do something about this? 🦽
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Phoenix Instinct retweeted
Quick #RightsOnFlights Update ✈️: Waiting on response from PM and Dft (it’s been Easter so have to be patient), Working group being assembled, RoF CIC being established, On Lorraine, ITV @ 9am tomorrow Meetings with Virgin, Tui & EasyJet being scheduled. More to come.
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I have the bags he designed absolute game changer. Very clever designer
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Phoenix Instinct retweeted
Happy #InternationalWheelchairDay ♿️🥳 A day for us to celebrate the impact our wheelchair has had on our lives 👩🏻‍🦽💨 For me, my chair is very much part of who I am. Without it, I can’t: • Travel • Go to work • Hang out with friends • Do the food shop • Etc etc
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The phoenix i by @_PhoenixI is a wheelchair created by a wheelchair user, for a wheelchair user, enhancing mobility and confidence.
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I absolutely swear by my Phoenix Instinct bag, best luggage ever for the independent wheelchair traveller. Yes, not cheap, but there's currently 20% off the Compact - its tough as nails, will last forever & is mind-bogglingly easy to use! @_PhoenixI phoenixinstinct.com/product/…
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"She can't get inside the building because of her wheelchair." No. She can't get inside because the building is not accessible. The building has a barrier that does not let her in. The wheelchair is not the problem; the building's lack of access is the problem. Words matter.
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Phoenix Instinct retweeted
SHOCKED AND DISGUSTED WITH ALBASTAR AIRLINES - told me I should wear a nappy on board as I’m disabled and they don’t have an aisle chair. This is what I had to resort to. Please share - This isn’t acceptable!!! #disabled #wheelchair #AlbastarAirlines
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If you get good customer service, be it on-line, in-store or on the phone, why not take the time to let the company know? People are quick to complain, but not so to compliment. Who knows, the company may reward the person, and appreciation means a lot in these grim times!
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Phoenix Instinct retweeted
I'm stuck outside a coach because the 11:15 Leeds to Manager @megabusuk, provided by @jandbtravel, isn't prepared for me in my wheelchair. I booked the space 2 days in advance. Boss has to come with a seat removal tool. 39 minutes late so far. A disgrace. @DVSAgovuk – at Leeds, England
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Phoenix Instinct retweeted
Always.
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Adult Disability Payment is open now in 7 pilot areas: Aberdeenshire, City of Aberdeen, Fife, Moray, East Ayrshire, North Ayrshire, and South Ayrshire. People who live out with these areas can still apply for Personal Independence Payment.

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Our #MobilityUnlimitedChallenge winner @_PhoenixI designed the Phoenix i wheelchair - an ultra-lightweight manual wheelchair made from carbon fibre that uses smart sensors to configure itself to stay in sync with its user
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