Hi Tony, I have responded to your Direct Message regarding the Freeview Advice Line.

From July 2023 we will be no longer providing support on Twitter. Please contact @bt_uk or @TalkTalk for support information for BT or TalkTalk set-top boxes, or visit support.youview.com for help with Humax Retail and Sony TV devices with YouView.

Hello - if you are having issues with your remote for your BT box we would recommend contacting BT directly as they should be able to assist you further.

Hello - Freeview have issued a high pressure alert for this week which may result in picture break up, though this should not persist through the weekend.

Hi Ali, can you try holding it for 10 seconds as soon as you power your box back on (a red light should show rather than the normal blue one)? If you still get no response then we would recommend you contact your box provider (BT in your case) for further assistance.

Hi Ali, are you able to launch in to maintenance mode? You should be able to perform a factory reset this way to try and resolve your issue. You can find more information of the options available and instructions here: support.youview.com/youview-…

Hello, Real Crime is not available on YouView set top box devices.

Hi Chris, are you able to DM us with some more information about your device type?

Hello - have you attempted a retune for your channels?

Excellent, glad that worked. It looks like an issue with the region not being set correctly.

That's great thank you. From the pictures I can see the channel logos and play icons are missing for BBC One, Two and ITV 1. Could you try retuning your TV channels?

If you could find an example programme that is available in iPlayer, in the YouView Guide could you press the info button and then the colour buttons RED, GREEN, BLUE, RED, GREEN, BLUE. That should bring up some hidden metadata, if you're able to take a photo and share?

Thanks. And is this the same for all BBC channels (BBC One to BBC Four)? Do you see channel logos for them in the Guide?

Hi, happy new year! We're looking at this again - could we ask if you remember when the problem started?

Thanks for reporting this. Please could you let us know your BT box model? Unfortunately we have limited support over the long weekend but we will look into it.

Hi, thanks for raising this. Could we check when this happens, is it whilst watching content or earlier?

Do you see iPlayer content when using the Search feature in the YouView app? Or in the TV Shows or Films menus?

Thanks for the further info. Unfortunately I won't be able to get much more help until next week so I can only suggest browsing the iPlayer app directly for now. If those online steps didn't help do you see an option to factory reset your TV?

When browsing through the Guide, are you selecting contact that has a play icon next to it? Does iPlayer work if you select it from the YouView Apps menu?

Hi, could we ask what happens when you try launching the app? Also could you confirm whether you've tried all the steps here: support.youview.com/youview-…