Honoring RBG here in Irvine, CA. We will always remember and be thankful. @womensmarch #ProtectTheCourts #RBG #RBGRIP

@Zappos Just concluded the best tour ever!!! thank you so much! got a great souvenir to boost with signatures from the authors!!! #tcbCX

@Zappos - thanks for sharing Rob today: Customer Service is Marketing and the soul of your brand... #tcbCX

ZAPPOS TOUR TIME 😀. Listening to Rob Siefker Sr Dir of cust loyalty -15yr Vet @ Happiness Factory. #tcbCX best of luck with the wedding !!! – at Las Vegas, NV

#tcbCX - question of the morning is:

Listening to Tom from USAA kickstart the ultimate CX conference and preach the CX gospel #TCBCX

Just felt the 7.1 in Ridgecrest, CA over 140 miles away!!! We are all safe, with a clean pool deck now... @NBCLA

So honored to have FWD in the house here at #CSpark2018 - love the mission to ensure even feels Understood, Cared For & Appreciated #Ray&Em

Such an inspirational CX reinvention story from Todd Koch, VP CX @ Greyhound a 100yr brand! #Cspark2018