Customer Service Solutions for luxury brands that truly care. We are on a mission to elevate the human experience. Guaranteed to raise NPS! ⭐️ Inc. 5000

Alexandria, VA
Joined March 2009
Bright Pattern is "The engine behind the scenes which allows us to do what we do best, which is deliver amazing service" - Sally Hurley, CEO, @VIPdeskConnect bit.ly/3tv9Qie #BPO #BrightPattern #customertestimonial #contactcentersoftware #callcentersoftware #omnichannel
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VIPdesk Connect retweeted
The Most Important Measurement In Business buff.ly/3cf2yqf Knowing what percentage of customers come back, how often they come back, & how much they buy when they do come back, is a metric to pay close attention to. #customerexperience #CustomerRetention
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Let's celebrate an amazing woman #CX!🎊 @VIPdeskConnect run by CEO @SallyHurley employs more than 83% women, & was named a top workplace by @washingtonpost. Check out the @leadhershipglob pod to hear about her amazing journey: bit.ly/318mCEs #WomensHistoryMonth
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VIPdesk Connect retweeted
Receiving a complaint from a customer doesn’t mean it’s time to turn on your employees. It’s the time to sit down & find out why it happened. Here’s the interesting part. It’s usually not the employee’s fault. And it’s not the customer’s fault either. Most often it’s the process.
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.@VIPdeskConnect is #hiring brand ambassadors in 17 states. You’ll need both tech support and customer service experience for this #WorkFromHome job. ow.ly/vuiY50B4mrJ
Congrats to @VIPdeskConnect on making the @inc5000 list for the second time in 3 years. #BCorp #VIPdesk is a premium provider of outsourced customer experience solutions, specialised in utilising a remote #workathome mode prweb.com/releases/vipdesk_c… @inc @SallyHurley @TeresaSinelVIP
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“The US Contact Center Decision-Makers' Guide” identifies seven of the major pain points and issues that affect the contact center industry. Download the paper to find out what they are! #cctr #callcenter bit.ly/2JQ5zPK
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mycustomer.com/experience/vo… Customer feedback: How collection methods skew results #customerjourney #digitalmarketing
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How can CEOs have a bigger impact on customer experience? Community member @oisinsryan shares some tips in his article "3 tactics CEOs use to improve customer experience culture" blog.servicedock.com/3-tacti… #CX #CustServ
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Don't miss it, friends! It's bound to be a fantastic chat.
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VIPdesk Connect retweeted
Managing state-of-the-art customer relations departments is critical and chatbots will continue to be a big part of that. Here are some key statistics showing their growth in the future. #chatbots #machinelearning #customercare #customerservice #socap
VIPdesk Connect retweeted
AARP's presentation at SOCAP on Empowerment and VOC was impressive - the critical shift was from Training to Learning: Supervisors DO NOT answer questions any more - they guide CSRs on how to discover the right answer. lnkd.in/eQu7crS
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How Long Should It Take to Set Up an Omnichannel Cloud Contact Center? #omnichannel #cloud #cctr bit.ly/2ZlEYjc
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VIPdesk Connect retweeted
RTÉ News
@rtenews18 Apr 2019
The new roles will be in customer service, sales, marketing, legal, human resources and technology rte.ie/news/ireland/2019/041…
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VIPdesk Connect retweeted
Have a case of the Mondays? Not us! SOCAPers started the day off discussing customer care at our engaging Round Table 3.0. #SOCAPCCS19 #CCS19 #SOCAP #CustomerCare #ConsumerFirst #CustomerEngagement #CX #CustomerExperience #ProfessionalDevelopment
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Self-Service and Automation Customer Care Best Practices bit.ly/2FqMccB #selfservice #ai #chatbot #bots
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Register now to join us on April 3rd! #CX #CustomerExperience #strategy #DigitalTransformation
Registration for the @CXAccelerator #RoundTable is now open for April's session! Join us to discuss a new @HarvardBiz article about #DigitalTransformation & #CustomerExperience strategy - great dialog will be had! All the info can be found here: cxaccelerator.com/roundtable #CX
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VIPdesk Connect: Moving Two Steps Forward with Bright Pattern @VIPdeskConnect #omnichannel #custserv ://blog.brightpattern.com/vipdesk-connect-moving-two-steps-forward-with-bright-pattern
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Don’t Call Them a Call Center: How VIPdesk Connect is Redefining CX @VIPdeskConnect #CX ://blog.brightpattern.com/dont-call-them-a-call-center-how-vipdesk-connect-is-redefining-cx
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