We just launched yesterday: Auto Follow-ups and Auto CSAT at @UseInvent 🚀 Ensuring engagement and solving queries is crucial. We’ll be sharing more throughout the day! ☀️

Ready to reserve your WhatsApp username? 👀 It will take a while the feature to be ready in your country (around June 2026). Meanwhile get your business ready! → Your WhatsApp Business API integration must support BSUIDs in webhooks and messaging fields. → CRMs, CDPs, and campaign tools need to handle BSUIDs alongside phone numbers to keep histories and segments accurate. → Bots and workflows must adapt to customers who choose not to share their phone number, while still delivering personalized, contextual experiences. The upside is huge: ✦ Stronger privacy and user control, increasing trust and opt-in engagement. ✦ Searchable business usernames that are easier for customers to find and remember. ✦ More precise, cross-device customer journeys where AI and human agents can recognize users without exposing sensitive data. ✦ For @UseInvent customers, we got you! The transition will be seamless.

Why memory is becoming the biggest differentiator in customer experience? In 2026, customers expect AI that remembers them: their preferences, past chats, and progress. With AI memory blending short-term context + long-term understanding, assistants, chatbots and agents are shifting from reactive to proactive partners that boost loyalty and retention. We unpack how @mem0ai , @supermemory, and @UseInvent are redefining what true personalization looks like.

All users have questions. All users want communication with your brand. Enable that channel now. It takes just a few minutes with @UseInvent 😎

We just shipped in 2 weeks: ✧ White Label for enterprises and partners ✧ Contact live memories & agent/AI view ✧ Smarter human agent handoffs ✧ Clearer chat events & timelines ✧ GPT-5.1 reasoning models integrated ✧ Native Zendesk, Linear & Trello integrations ✧ Usage-based pricing calculator Amazing things happening at @UseInvent 😍