Shedding light on the inside workings of a full service I.T. Department...one damned help desk ticket at a time. it/I.T.
Joined October 2016
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The I.T. Help Desk retweeted
I feel like my #christmas #UglyChristmasSweater game was strong this year.
The I.T. Help Desk retweeted
You have 3 PhDs? That's great! Can you try clicking "Forgot Password" for me?
The I.T. Help Desk retweeted
@UnHelpDesk Yesterday morning:
User: I lost my keyboard & mouse. Do u have it?
Me: No. do u need a replacement?
User: I’m going to start going to school full-time in a couple of days (Long Story on why)
Me: (After the story) Do u need a replacement?
User: No
The I.T. Help Desk retweeted
@UnHelpDesk Mam, there’s no gaurantee that we can restore all of your information. “ok” That means if we factory reset the device, there’s a possibility of losing your photos. “Ok.”
*Factory resets device and signs in with proper accounts, nothing restores* “EVERYTHING IS GONE!”
The I.T. Help Desk retweeted
@UnHelpDesk Mam you need to plug that into your computer “We don’t have a computer, we have a laptop.”
The I.T. Help Desk retweeted
Worst #techsupport issue ever – at The Hague, The Netherlands
