Trishaala Chengappa retweeted
Don't let ego get in the way of a good business decision
Your partners owe you nothing. No matter how hard you worked for them.
Your unhappy customers owe you nothing. No matter how long the pilot, etc.
VCs that ghosted you owe you nothing.
Just focus on winning. – at Woodside, CA
Trishaala Chengappa retweeted
I believe in the future. I know that one day, we'll have self-driving cars, miraculous medical cures and maybe even teleportation. And I'm pretty sure that even then, the tech support solution to fixing issues will be "have you tried restarting it?"
Trishaala Chengappa retweeted
Secret to 150%+ net revenue retention:
Do QBR (Quarterly Business Reviews) with all your customers
Ask them what other problems you can >solve< for them
Solve them, for real
150%+ net revenue retention then happens, like magic
Find out more at Monetize! 2019 Amsterdam.
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Trishaala Chengappa retweeted
Outsourcing your user research is like outsourcing your vacation.
It gets the job done, but it’s unlikely to have the desired effects.
Go Team CustomerGauge! The Dam to Dam Run @CustomerGauge
Trishaala Chengappa retweeted
There are 2 dimensions to a "Make Mom Proud" organization—one is deliberateness and the other one is leadership bravery. I explain how to incorporate these behaviors into your #CX journey in my interview with @CustomerGauge #CustExp #Leadership buff.ly/2Mm7M3o
CX insights, Benchmarks and more! xitter.cf/customergauge/status/1…
Trishaala Chengappa retweeted
Days are counting down to #monetize2018! Have you grabbed your seat?
Trishaala Chengappa retweeted
Have an #NPS question? We're hosting an #AskMeAnything session with Jørgen Bo Christensen, author of Next-Generation Net Promoter white paper. Send us your questions in a pm here.
Trishaala Chengappa retweeted
Love hearing about @CustomerGauge at the #hackersandfounders meetup in Amsterdam. proper NPS measurement and customer success! – at Amsterdam, The Netherlands
Trishaala Chengappa retweeted
Meet our CFO lnkd.in/eSXCF-q
Trishaala Chengappa retweeted
We look at customer feedback, from Black Duck FLIGHT 2017, our recent Net Promoter Score survey and other sources, to help us build a better Black Duck product roadmap. #BDSFLIGHT2017 #NPS #customerfeedback
Cannot agree more! xitter.cf/dcancel/status/9340628…
Looking forward to reading this one! xitter.cf/simplybastow/status/93…
Trishaala Chengappa retweeted
We Can't Wait to Hear @SuperOfficeAS's #NPS Company Rollout Story Next Wednesday, Nov. 22nd. @Gronsleth & @adamdorrell Will Tell Us All About It! Register here: bit.ly/2AJ4SRx #webinar
Trishaala Chengappa retweeted
We're hiring in sales! lnkd.in/ecZcTpV





















