Passionate about Product Management, Customer Centric Dev. & providing stellar Customer Experience. Loves Travelling, Food & Art. Not afraid to try new things!

The Netherlands
Joined June 2009
Don't let ego get in the way of a good business decision Your partners owe you nothing. No matter how hard you worked for them. Your unhappy customers owe you nothing. No matter how long the pilot, etc. VCs that ghosted you owe you nothing. Just focus on winning. – at Woodside, CA
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So true!
I think one of the saddest things one can hear is “they will never be able to achieve something”. No one is able to tell you this. No one has the right to say this. Only you can know when you have reached your limits. Even then, you will surprise yourself. 👍
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Trishaala Chengappa retweeted
I believe in the future. I know that one day, we'll have self-driving cars, miraculous medical cures and maybe even teleportation. And I'm pretty sure that even then, the tech support solution to fixing issues will be "have you tried restarting it?"
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Secret to 150%+ net revenue retention: Do QBR (Quarterly Business Reviews) with all your customers Ask them what other problems you can >solve< for them Solve them, for real 150%+ net revenue retention then happens, like magic
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Find out more at Monetize! 2019 Amsterdam.
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So true!
"It is not what happens to you in life that makes the difference. It is how you react to each circumstance you encounter that determines the result." - Earl Nightingale
Trishaala Chengappa retweeted
Outsourcing your user research is like outsourcing your vacation. It gets the job done, but it’s unlikely to have the desired effects.
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Go Team CustomerGauge! The Dam to Dam Run @CustomerGauge
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Trishaala Chengappa retweeted
There are 2 dimensions to a "Make Mom Proud" organization—one is deliberateness and the other one is leadership bravery. I explain how to incorporate these behaviors into your #CX journey in my interview with @CustomerGauge #CustExp #Leadership buff.ly/2Mm7M3o
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Trishaala Chengappa retweeted
Days are counting down to #monetize2018! Have you grabbed your seat?
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Trishaala Chengappa retweeted
Have an #NPS question? We're hosting an #AskMeAnything session with Jørgen Bo Christensen, author of Next-Generation Net Promoter white paper. Send us your questions in a pm here.
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Trishaala Chengappa retweeted
Love hearing about @CustomerGauge at the #hackersandfounders meetup in Amsterdam. proper NPS measurement and customer success! – at Amsterdam, The Netherlands
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Trishaala Chengappa retweeted
We look at customer feedback, from Black Duck FLIGHT 2017, our recent Net Promoter Score survey and other sources, to help us build a better Black Duck product roadmap. #BDSFLIGHT2017 #NPS #customerfeedback
You won't have enough time in your life to learn everything by trial and error. You must learn from the failures of others. Kill the ego.
Looking forward to reading this one! xitter.cf/simplybastow/status/93…
Beyond excited to come into the office and see this has arrived... The official book on product roadmaps! I was honoured to contribute with the foreword, but the entire book is 👌
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Trishaala Chengappa retweeted
Really Looking Forward to This One! #NPS #webinar xitter.cf/npsbenchmarks/status/9…
We Can't Wait to Hear @SuperOfficeAS's #NPS Company Rollout Story Next Wednesday, Nov. 22nd. @Gronsleth & @adamdorrell Will Tell Us All About It! Register here: bit.ly/2AJ4SRx #webinar
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Trishaala Chengappa retweeted
We're hiring in sales! lnkd.in/ecZcTpV
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