@CGocheva

Community Manager of https://xitter.cf/t.co/hynJzc7Hl4 and the CustomerGauge Community

 Amsterdam, The Netherlands
npsbenchmarks.com/
Joined June 2014
  • Tweets560
  • Following384
  • Followers266
27Media
Thrilled to Present the @npsbenchmarks Facelift Changes. #NPS #UPDATE bit.ly/2xYaIPK
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Cvetilena Gocheva retweeted
Sue Duris, CCXP@SueDuris19 Sep 2018
My thoughts on #netpromoterscore and @CustomerGauge's #Monetize18 in #SiliconValley last week > Go the Distance with #NPS to Drive Corporate Growth bit.ly/2MN7yCL
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Cvetilena Gocheva retweeted
Sue Duris, CCXP@SueDuris14 Sep 2018
“Knowing and understanding culture is key” — Tim Kenny, VP of Culture @Ohloh #monetize2018 #CX
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Here are some tips on how to become more convenient to your consumers while drawing them away from your competitors | #CX @Hyken @CustomerGauge bit.ly/2MmGZnr
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Cvetilena Gocheva retweeted
NPS Benchmarks@npsbenchmarks27 Jul 2018
Microsoft Uses These 3 Ways to Prioritize Customer Satisfaction Through Net Promoter Score® #NPS #CX @Hyken @CustomerGauge @CXupdate npsbenchmarks.com/blog/3-way…
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Cvetilena Gocheva retweeted
Shep Hyken
@Hyken2 Aug 2018
Check out my guest blog post on @CustomerGauge today! Make Life Easier for Customers, and They Will Flock to Your Doors buff.ly/2KlJV2F #CustomerExperience #NewBooks
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Cvetilena Gocheva retweeted
Shep Hyken
@Hyken12 Jul 2018
Companies that know their NPS & understand the “why” behind the score experience a 20% increase in upsells & a 2 times greater increase in referrals. @CustomerGauge buff.ly/2L93M6t via @Forbes #business
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Cvetilena Gocheva retweeted
Shep Hyken
@Hyken13 Jul 2018
Companies that know their NPS & understand the “why” behind the score experience a 20% increase in upsells & a 2 times greater increase in referrals. @CustomerGauge buff.ly/2L93M6t via @Forbes #leadership
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Cvetilena Gocheva retweeted
Shep Hyken
@Hyken22 Jun 2018
It's this simple: customers will pay for convenience. And they will choose to do more business with the people and companies that make their lives more convenient! The Convenience Revolution is here: buff.ly/2IkbxEI
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Cvetilena Gocheva retweeted
Shep Hyken
@Hyken12 Jul 2018
New on @Forbes: The Best And Worst Companies To Do Business With buff.ly/2L93M6t #CustomerService
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Cvetilena Gocheva retweeted
Shep Hyken
@Hyken30 Jun 2018
Clients often ask me, “Which channels of customer support should we be on?” My response is always simple. “Go where the customers are.”
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Cvetilena Gocheva retweeted
Solace@Searchng4Solace25 Jun 2018
How #MicroFocus has successfully moved NPS beyond just a metric by correlating it to future revenue -- in this @CustomerGauge 2018 NPS & CX Benchmarks report. @npsbenchmarks bit.ly/2KjduTF
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Cvetilena Gocheva retweeted
Micro Focus@MicroFocus27 Jun 2018
How #MicroFocus has successfully moved NPS beyond just a metric by correlating it to future revenue -- in this @CustomerGauge 2018 NPS & CX Benchmarks report: bddy.me/2MrTqiq @npsbenchmarks
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Ready. Set. Go. #Monetize2018 #CustomerGauge #Boston
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1 Day to go to #Monetize!2018!!! All attendees will get our 2018 NPS & CX Benchmarks Report, by far my favorite @CustomerGauge book ever! lnkd.in/gRj-Pgu
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If you are like Eric and want to increase your #CX competencies & prepare for #CCXP exam, join our #CXMasterclass 7-8 June. Find out more buff.ly/2EwB4Zm #cxpa
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Cvetilena Gocheva retweeted
NPS Benchmarks@npsbenchmarks16 Apr 2018
Replying to @Docusign
@DocuSign' Net Promoter Score Analysis in Action! #CX #NPS npsbenchmarks.com/blog/docus…
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Cvetilena Gocheva retweeted
NPS Benchmarks@npsbenchmarks12 Mar 2018
Replying to @Coolblue_NL
@Coolblue_NL Congrats on your increased #NPS of +66! npsbenchmarks.com/companies/…
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Cvetilena Gocheva retweeted
NPS Benchmarks@npsbenchmarks1 Mar 2018
Replying to @Delta
@Delta just received a domestic net promoter score of 41.5%, its highest ever. According to Delta, this shows its continuous appeal to customer loyalty and growth, as that score was 20% in 2011. Find more here: npsbenchmarks.com/companies/…
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Cvetilena Gocheva retweeted
Selvaraj@Selva12719871 Mar 2018
How the world's seventh largest #software company utilises NPS | @npsbenchmarks #MicroFocus bit.ly/2FFDHtZ #MyMicroFocus
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Cvetilena Gocheva retweeted
Lisa P. Oswald@LisaPOswald28 Feb 2018
Replying to @npsbenchmarks
@NPSBenchmarks reports #Travelzoo NPS of 83 with customer service bit.ly/2Cq1j7d #custserv #cx
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