
Head of Customer Success @circleapp | Pay it forward advocate! Previously @HelpScout @HubSpot @WordPressdotcom
New Hampshire
Joined November 2011
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Tim Thyne retweeted
Uber thoughts… the key to success (however you define it) is two things: compassion and consistency.
Consistency matters when things become difficult… when you don’t want to get up for that workout… when you would rather read a good book than work on a budget… when you fail miserably but keep moving..
At Docebo, we call that “progress over perfection.”
At Lessonly we called it “share before ready.”
Consistency is about putting in the work no matter how small or large.
Compassion is about giving yourself a break if you miss… empathy for others… and spending time to understand motivations…
Why? Most of us are either reflecting the past or projecting the future… neither is reality.
Consistency helps us move forward.
Compassion helps us work with others… whether a teammate, peer, partner, or child.
Consistency and compassion has helped me truly live in the present because moments matter.
This month, we're shipping the #1 and #2 most requested features of all time: breakout rooms and post/comment reactions.
Been worth the wait, I promise!
Tim Thyne retweeted
Circle's platform helps our community drive the journalism - letting our audience participate in the stories. By connecting us with people on the ground, experts, and engaged communities, Circle makes our reporting smarter, deeper, and more human.
If you’re a creator wanting to go deeper with your audience , check out everything they just announced below! #circlepartner
Tim Thyne retweeted
This is the best AI creator economy product I've seen
You can now vibe code an entire digital business that makes you money
This will unlock hundreds of thousands of new coaching, community & digital product entrepreneurs
@circleapp just rebuilt themselves to be AI-native
Replying to @sidyadav
1. Circle AI
An AI partner that builds, runs, and grows your digital business with you.
Describe your dream business and bring it to life with Circle AI.
Today is the @circleapp Eclipse!!! 🌒
I can't wait for y'all to see what we've been working on to power the new era of digital businesses.
Tune in live today at 1pm EST to see what we've been cooking up!
Tim Thyne retweeted
This big day is upon us. Hope you'll join us live tomorrow to hear everything we're announcing. 👀
It's really been a magical experience - to witness and play a part in getting our entire company playing jazz together as we bring Eclipse to life.
Huge kudos to @sidyadav @AGuttormsen and Rudy. Their leadership, conviction and work ethic is something special. ❤️
Eclipse is by far the hardest thing most of us have worked on at Circle.
Every function has had to be challenged to its max abilities, and then some.
It’s taken:
- The craft of 80+ folks in R&D and 30+ folks in other orgs for the past 5 months
- Impeccable coordination and judgement from 20+ leaders on various parts of the project
- Flying in 200+ of our team members to a castle for co-working & internal ed
- 60+ daily testing hackathons by the time we fully ship
- My co-founders and I giving every ounce of our attention, craft, and soul to every nook and cranny of this project
- Re-aligning every part of our product and services from first principles
- Staring down every personal flaw of mine and Circle’s with intense humility, not breaking eye contact, and simply getting to work
- Doing all of the above while continuing to run our day-to-day operations and logistics so our customers continue to get A+ service, new features, and our team members are taken care of
It’s been challenging but totally worth it.
I have a newfound appreciation for companies that dare to reinvigorate.
There is definitely glass chewing, but at the very least we’re looking at something far more beautiful than the abyss.
I can’t wait to share it with the world on June 16.
Started my career in tech in 2011 - first project I got to work on was for the Scribe Online beta (cloud integration vs. on premise) which still has a sweet spot in my heart.
BUT - what we've been up to takes the cake for **most** exciting project, learn more on June 16th! 👇
Just wrapped up our 10th offsite in France, with a full buyout of Chateau Le Grand Mello split into two amazing weeks.
Highlights: two epic sunset walks, a bonfire, a dungeon, workshops, karaoke, A+ conversations, and a freaking Castle all to ourselves.
Heard countless times:
“It all just makes sense.”
Back from our 8th offsite in Marbella, Spain, where we brought together 160+ teammates at the stunning edge of Europe and Africa 🇪🇸
Splitting this offsite into two groups was bittersweet, but it did mean that I got to connect with most of our teammates — which is getting trickier as we scale.
The air was buzzing with celebratory energy from an incredible Q1, and a playful intensity as we make an epic push to supercharge Circle with AI at every level.
Rapid transformation is never easy, so my co-founders and I decided to spend our days with various groups across every team, re-thinking each function through an AI-first lens.
So. Many. Revelations.
These conversations likely fast-tracked us by 3–4 months on the AI re-invention curve.
I can't wait for our customers to start feeling the magic!
Content is getting commoditized at warp speed.
When everyone can make endless content with AI, sharing content alone is no longer an edge.
Your edge comes from:
- showing proof of work to build trust
- the speed of learning from and about your specific audience
- your ability to turn that learning into better experiences, offers, and outcomes
- hosting small, intimate spaces where people can feel and belong
- becoming a trusted, helpful node in your community
Tim Thyne retweeted
Three years ago I decided to burn the boats and go all in on myself.
After a decade of working in marketing, growing from PR intern to CMO and working at companies I decided to take the leap and build a company of my own.
I had a head start - I was working on what is now Exit Five as a side project. It started on Patreon (today it would have been a Substack). It was nice. A little marketing blog of sorts on the side.
I always knew it had the potential to be more, to be something bigger - but I was honestly afraid. What if I fail? What if I get exposed as a fraud? And give a group of people who might not like me a perfectly good reason to dunk on me here? I have a tendency to be super critical of myself and only see all of the flaws. It would be much easier to keep this as a side project.
But my wife convinced me to go for it; then my first phone call was to @_danieljmurphy to see if he would want to help me turn this thing into a real company.
Today, Exit Five reaches thousands of B2B marketers every year and we have a team of seven full time working on E5. We run the top community for B2B marketers; have a popular podcast, newsletter, and even do webinars that don't suck.
But the thing I am MOST proud of is this in-person event we've built called Drive. The NPS and feedback has been off the charts, and this year we're taking a huge bet, tripling down on Vermont and bringing 400 people to Stowe September 8-10.
This is the DREAM venue for what Drive has become - two days getting smarter about marketing, sure. That's how you justify the ticket to your boss. But it's really about connection. So many of us work from home now. Here you meet people, make eye contact, laugh, tell stories, vent. Drive has become a "third space" for the people who work in B2B marketing and I can't wait to run it back again this year!!
This is my long winded way of saying tickets are on sale now!!! Reserve yours, tell a friend, and let me know in the comments if you plan on attending this year.
We've sold out each year so far...
exitfive.com/drive
Tim Thyne retweeted
My biggest takeaways from @molly_g:
1. No company needs more than three goals. Facebook ran on just three goals for five years while growing 10x: growth (MAUs), engagement, and revenue. One goal must also “win in a fight” to create true clarity (at Facebook, engagement trumped all). Goals should be simple enough that “an intern who started Monday should understand them,” and they should hurt—if your prioritization process isn’t painful, you’re not making real tradeoffs.
2. In rapidly scaling organizations, you need to over-communicate by a factor of 10x. Molly observed at Facebook that Zuck would repeat the same message in multiple formats (all-hands, email, 1:1s, team meetings), because people need to hear something seven to 10 times before it actually sinks in. Leaders often assume everyone heard and understood them the first time, but in chaotic, fast-growing environments, repetition is key.
3. “Give away your Legos.” Hand off the things you built and love doing—your “Legos”—to others as the company grows. Even when it feels painful. Clinging to work/projects/teams stunts your career growth.
4. "Snorkel before you scuba." 80% of team issues stem from structural company problems (unclear goals, roles, expectations) or team dynamics, not individual performance. So before assuming the person is flawed or unfit, start at the surface level by asking, “Does everyone know what their job is and what success looks like?” Only dive deeper into interpersonal or individual issues if structural fixes aren’t the issue.
5. The best careers look like J-curves, not stairs. The most valuable career moves feel like jumping off cliffs. You’ll fall for six to nine months, feeling incompetent and asking “dumb” questions. But when you climb out, you’ll reach heights the “stairs” approach could never access. Molly’s advice: “Different kinds of fear tell you different things. Financial fear might be worth listening to, but the fear of ‘I can’t do this’ is a flashing green light to go for it.”
6. Escalation is a tool, not a failure. When two people with equal power disagree, they often waste weeks debating. Instead, go together to someone with more context or authority as soon as you’re stuck. This isn’t tattling—it’s using management for its intended purpose: unblocking teams.
7. Molly's six rules for effective goal-setting: goals must be specific, measurable, time-bound, public, few, and actually used to make decisions. Most companies fail because they set too many goals, make them too vague, or never reference them after the kickoff meeting.
8. The biggest mistake leaders make during hypergrowth is trying to preserve how things used to work. Molly saw this repeatedly at Google, Facebook, and Quip: The leaders who clung to old structures, old ways of working, or old team cultures became obstacles. The companies that scaled successfully were the ones where leaders embraced that their job was to constantly reinvent how the org operated.
“I like being scared”
Molly Graham (@molly_g) has worked for some of tech’s most effective leaders, including @finkd, @chamath, @sherylsandberg, and @btaylor. She’s best known for her “Give away your Legos” framework and her collection of practical mental models for leading through hypergrowth. Today she leads GlueClub.com, a community for leaders navigating rapid scale, growth, and change.
In our conversation, we dig into:
🔸 Why the best careers look like J-curves, not stairs.
🔸 “The waterline model” for diagnosing team problems (and why you should “snorkel before you scuba”)
🔸 “Give away your Legos”: her framework for scaling yourself as a leader
🔸 Six rules for creating effective goals
🔸 Three rules of thumb for leading through rapid scale
🔸 So much more
Listen now 👇
• YouTube: youtube.com/watch?v=twzLDx9i…
• Spotify: open.spotify.com/episode/6i0…
• Apple: podcasts.apple.com/us/podcas…
Thank you to our wonderful sponsors for supporting the podcast:
🏆 @DeveloperXM — The developer intelligence platform designed by leading researchers: getdx.com/lenny
🏆 @brexHQ — The banking solution for startups: brex.com/product/business-ac…
🏆 @gofundme Giving Funds — Make helping a habit: gofundme.com/lenny
Tim Thyne retweeted
This year, more than 12 million people chose to spend their time in Circle communities.
As 2025 comes to a close, I’ve been thinking a lot about the special moments happening in our communities every day for those millions of people.
While other platforms are built to keep people scrolling, our communities help people learn new skills, take new directions, and create meaningful change for themselves and others.
Far from mindless engagement, Circle communities are about enabling personal and professional transformations.
It's easy to forget that every transformation is a life changing event. For some, this could be a new career or a business, and for others it's a new lifestyle.
Not many in the world get to claim something as good and grand as their vocation, but we do.
We also believe in our heart that making money, impact, and meaning shouldn’t be a trade-off.
We think there’s a way for every creator, entrepreneur, and business to achieve all three, and to stop for nothing less.
Once you’ve truly achieved it, you get to jump out of bed every morning with insatiable passion, purpose, and desire to build something beautiful for the world. Like I do every day!
On that note, I made a short video reflecting on this theme and our most notable releases this year.
A TL;DR of our major releases this year 🤯
- AI Agents
- AI Workflows
- AI Copilot
- AI Summaries
- Desktop App
- Website Builder
- Custom App Builder
- Visual Email Builder
- Push Notifications Builder
- Circle Connect
- Video Player Redesign
- Live Redesign
- Voice Notes
In addition to those major releases, we shipped 200+ minor improvements and design updates.
THE TEAM TRULY GAVE IT THEIR ALL!
As we wrap up the year, I want to share my heartfelt gratitude to every Circle team member and customer for being on this ride with us, and for the incredible effort you put in. You should be super proud.
Circle is in the business of transformation.
Every year, it gets a little less lonely to be building a company with transformation at the core, because people are finally starting to get it. The world needs us now more than ever.
And thanks to reaching profitability this year, Circle will soon be hiring for 50+ roles across the company, with the majority of these in our engineering and design teams, solely focused on making our product better.
Thank you ❤️
See you in 2026!
Tim Thyne retweeted
Today, we complete Circle’s stack with the launch of our own website builder.
A quick backstory:
When we started Circle, my co-founders Rudy, Andy, and I would often talk about how most websites for creators and digital products felt disconnected from what they actually sold.
Visitors might land on a beautiful website, but the moment they signed up or became a member, the experience fractured — dropping them into a different platform that felt fragmented and transactional.
As a contract CTO for dozens of creators, it was Rudy’s job to build these websites, and no single platform let him create a cohesive end-to-end experience for his clients.
For a while, we were almost convinced the world needed a new website builder for creators that tightly integrated the post-purchase experience.
But we talked ourselves out of it after attending the Webflow conference in SF, realizing how daunting it would be to build a full ecosystem for it to succeed.
Five years later, we’re finally completing the vision we had from day -100.
I’m excited to announce that Circle can finally power the whole experience for creators and community builders.
With the launch of our website builder, you can now create beautiful, high-converting landing pages, sales pages, and funnels.
Unlike other builders which bifurcate your content and community, we built ours to unify every part of your experience — and by extension, your entire business.
This includes your:
- Community
- Courses
- AI agents
- Events
- Live streams
- Memberships
- Paywalls
- Email marketing
- Mobile / desktop app
- Workflows
Fun fact: Rudy personally led this mega-initiative at Circle.
We’ve always believed that the whole is greater than the sum of its parts, and it feels good to come full circle today 🥁
(Disclaimer: I’m not a fan of using ‘circle’ puns internally, but this one feels warranted 😆 )
Tim Thyne retweeted
Update:
Circle is now profitable and on track for $50M+ ARR by EOY.
We just had our best month ever with 100% annualized growth and $200K+ in free cash flow 💸
(And what's crazy is our monthly growth continues to accelerate.)
NGL: Getting to this milestone wasn't easy.
Balancing venture-scale growth with efficiency is both supremely hard and massively underrated. I'll write a long post about this some day.
But we did it. So proud of the team.
The most heartening lesson for me is the proof that when you build a great product and relentlessly improve it, customers reward you with compounding growth + the cash to keep compounding.
On to the next leg!
Circle growth rates after hitting $1m ARR EOY 2020:
2021 - 4x
2022 - 2x
2023 - 2x run-rate
Goal now is to get profitable while growing as fast as we can next year.
Nothing beats default alive
Tim Thyne retweeted
Advice used to mean something. It was personal. It was earned. It was given freely by people who actually understood your situation.
Now? It’s just another industry. Another way to monetize attention. A never-ending stream of vague, one-size-fits-all nonsense.
Most advice is worthless because it’s stripped of context. People hand out playbooks without understanding the game. They offer tactics without knowing the goal. They repeat what worked for them, assuming it applies to you. It usually doesn’t.
The best advice I’ve ever received wasn’t generic. It wasn’t packaged into a tweet or a podcast clip. It was raw. Specific. Brutally honest. It didn’t just tell me what to do. It changed how I thought.
Good advice is rare because it requires effort. It comes from someone who actually sees you and your patterns, your blind spots, your real constraints. That kind of advice doesn’t scale.
So yeah, the problem isn’t that people ask for advice. It’s that they’re asking the wrong people.
Tim Thyne retweeted
Today I'm excited to announce Circle Discover:
A curated marketplace for finding the best communities, courses, and memberships — a category of products we're starting to call digital experiences.
We're launching with some of my favorite creators on Circle, including Jay Shetty, Ali Abdaal, Brendon Burchard, Tiago Forte, and more.




















