Author of Friction/Reward and Smart Retail; sold globally in 22 languages. Created the friction versus reward metric (FvR), loves retail and customers
Oxford
Joined May 2010
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I'm really impressed with the retail coverage at @MailOnline - this is a terrific analysis of Christmas in UK grocery. Nice that they quote @UncrowdUK again so accurately too. Great news all round.
dailymail.co.uk/news/article…
This makes me very, very happy this morning.
linkedin.com/feed/update/urn…
Come on @PapaJohnsUK, can you do something about your drivers marking pizza as DELIVERED when its not? Apparently ours got here 13 minutes ago. It didn't/hasn't. I'd rather accurate tracking and late pizza than this. Great example of shitty customer 'innovation'
The Change is brilliant and @BridgetChristie's performance sublime. To the point where it's made us sad, because it's her first big TV thing and we wish we'd already had 20yrs of her writing and performances #thechange
Love that @chilternrailway have installed a retro '80s video-game to replace the info board
This is both extraordinary and entirely expected. @NeilRetail has been dishing out what amounts to free insight to @Macys and rather than listen, they do the other thing!
The notion that 15min communities might create growth in small shops and indies is exciting. And yes, I do live in Oxford where our councils managed to so thoroughly botch both the PR and the structure of these proposals that crazy people in Waroomunga are now terrified of them
You should come to Neil for the deep insight, but you should stay for the hilarious Macys observations
One of the best I've done. There's CX gold in here
NEW PODCAST: What the heck is Relative Attractiveness and why it matters? – Interview with Richard Hammond (@TheseRetailDays) of @UncrowdUK bit.ly/3Hvwpum
Physical retail is dea/blah blah blah. The wonderful Timpson team proving again that nice experiences in real places are attractive and viable. Cobblers? Not half!
Not had a single @Deliveroo order in the last 12 arrive without problems. The odd thing missing yeah, but problems with their tracker, riders not being able to find an obvious suburban address, contact and help fails, delays all sorts. That utopian vision didn't last long did it
Richard Hammond retweeted
Heading to the "Big Show" in NYC this year? 🛍️🍎
Make sure to join Hans, @ricardo_belmar, @TheseRetailDays, @5h15h and me to meet some super exciting Microsoft for Startups participants at their #nrf2023 Reception. Rumours about some great books also be…lnkd.in/e__MB77f
Fucking hell.
I think this might be my local hospital too (I think George lives near). Last time we were there was 8yrs ago and it was superb, though the circumstances of our visit were very bad. To think of this collapse in that time is figuratively and literally heart breaking
Richard Hammond retweeted
The reopened food section in London Colney. Not hard to see why M&S are doing OK in food
Richard Hammond retweeted
Look, you don't really have a choice about watching @TheseRetailDays's talk about choice. Or have you? Hmm. Do any of us really have a choice? Find out here: isolatedtalks.com/talks/choi… and don't forget to check in with your friends and family💚
Richard Hammond retweeted
If you're attending @shoptalk Europe 2022, don't forget to register for our Happy Hour Meet & Greet to drink and mingle with our #TRI2022:
- Haixia Yu
- @andrewbusby @SoftwareAG
- @martinnewman
- @5h15h @Microsoft
- @TheseRetailDays @UncrowdUK
➡️ bit.ly/3x803Rf
Hey @neillcameron thank you SO MUCH for making my son's day. Your kindness in responding to his letter (Arthur from Wolvercote School) has made him so happy, we've ordered some books as a small thank you. Top class Neill, thanks