How much time could an integrated #AI engine save your support team? Take a look at SupportCRM in action, with our #Perplexity integration working directly inside the ticket window. Running on our internal SupportBrain engine, it lets agents pull knowledge and polish replies right in their workspace, without switching tabs. The result? Full AI precision, with your team staying completely in charge of the final send. See how SupportCRM puts AI to work for support teams → supportyourapp.com/products/…

Gorgias vs Freshdesk vs Zendesk: which platform actually fits your support stack? Help desk migrations are a nightmare for Support Team Leads and Operations Managers. One wrong step means ticket chaos, lost data, and support downtime. Our new Help Desk Selection and Switch Guide gives you an honest comparison and a clear roadmap. Inside, you will learn: 📌 Gorgias vs Freshdesk vs Zendesk: costs and real feature tradeoffs 📌 The six phase framework to switch without support downtime 📌 DIY vs partner decision matrix 📌 BONUS: case study with 429% faster resolution Download your free copy → supportyourapp.com/e-book/he…

What does a 99% backlog reduction actually look like? When a cybersecurity platform came to us buried under invisible tickets and broken workflows, we rebuilt their HubSpot automation from scratch. The results speak for themselves: 📉 99% backlog reduction 🎯 100% SLA compliance for Tier 1 accounts ✨ 78% less stagnant tickets in the first 30 days See exactly how we did it in our latest Case Study → supportyourapp.com/case-stud…

Remote work demands stronger cultures. The secret? Swap micromanagement for operational transparency. In her article for @GritDaily, our CEO and Managing Partner, @DariaLeschenko, shares how real autonomy cut SupportYourApp’s talent turnover. Read more insights from the leaders here → hubs.la/Q04B8BX30

Still running a basic chatbot in 2026? Your customers can tell. The next generation of AI agents doesn't just answer questions. It drives sales and keeps customers coming back. Our Integration Manager, Réabetswe, breaks down the top AI agents for eCommerce CX right now, the tools worth upgrading to this year. Read her top picks here → supportyourapp.com/blog/best… #CX #eCommerce

Great support tools shouldn't live in a separate tab. So we partnered with @perplexity_ai to bring AI right into the workflow 🤖 Their Sonar model now lives inside SupportCRM, giving support teams 5 essential tools at their fingertips: 🔹 Rephrase 🔹 Fix Grammar 🔹 Summarize 🔹 Translate 🔹 Tune Speed from Perplexity, structure from SupportCRM, and a @SupportYourApp team that's free to focus on real customer care 💛 #CustomerCare #AIintegration #SupportYourApp

We are bringing the @SupportYourApp energy to London 🇬🇧 From October 11 to 15, our CEO and Managing Partner Daria and Vice CEO Liubov will be in the city for a few days of partner meetings and networking. If you are around, do not miss the chance to meet them. Send us a direct message to sync calendars and book a chat 💛

Happy Customer Service Week 💛 Let us celebrate the incredible impact our Supporters make every single day! You help customers who are frustrated, confused, or simply looking for guidance, and you spark real change the moment a smile appears on their faces ☺️ Changing the world truly begins with small acts of kindness and your endless dedication to what you do. You are the essential core of SupportYourApp, driving our mission today and every day to come. Thank you for making global support so human 🫂 Drop a yellow heart in the comments to celebrate our amazing team 💛 #customerserviceweek #customerexperience #customersupport #SupportYourApp

16 Moments from 16 Years 💛 Sixteen years ago, one client and one ambitious idea combined to start a journey that would grow across countries, languages, technologies, and thousands of people. Here are 16 moments from 16 years that shaped SupportYourApp into what it is today. 🔗 linkedin.com/feed/update/urn… #SUPSweet16

SupportYourApp Super Sweet 16 👑 Turning 16 means having more freedom, more ability to decide, more growth opportunities — and just a little spike of being crazy. Over these years, we've gathered a team of 2,000+ professionals across 8 hubs all over the world, speaking 60+ languages and staying online 24/7/365. There's still so much to do, so much to achieve, and so much to celebrate. Thanks to every client, teammate, and customer for embarking on this exciting journey with us! Intelligence looks good on us! Happy birthday, SupportYourApp 💛 #SupportYourApp #HappyAnniversary

When automation goes wrong, your customers churn. But when it's done right? Magic 🪄 Many leaders rush to automate everything, which leaves customers frustrated and experiences disconnected. SupportYourApp's latest article breaks down the smart way to bring AI into CX. Here's what you'll discover: ✅ What to automate first for immediate ROI ✅ The complex, emotional issues that must stay human-led ✅ How to blend AI efficiency with human empathy Ready to scale your support without sacrificing quality? Read the full breakdown here → supportyourapp.com/blog/cust…

How do you scale customer support in 7 days before a massive volume surge? We launched an Agent-plus-AI setup for our client and here are the results: ⚡ 81% Autonomous Resolution: Routine, repetitive requests were handled entirely without human intervention. ⚡ 3-Second AI Response Time: Drastically cutting wait times and meeting customer expectations instantly. ⚡ Seamless Escalations: When complex cases required a human touch, the hand-off was frictionless, leading to 51% faster resolutions overall. Curious how one agent plus AI can scale your operations in just a week? Check out the full story here → supportyourapp.com/case-stud…

Proud moment alert 🏆 Our CEO and Managing Partner, @DariaLeschenko, has been named a Finalist in the 2026 @TheStevieAwards for Women in Business with our entry: "Support Intelligence Hub: AI That Empowers People." We've always believed that the best technology doesn't replace humans. It empowers them. Seeing that philosophy recognized on a global stage means the world to us. Congratulations to Daria for her visionary leadership, and huge thanks to our team who turned that belief into reality ✨

Outsourcing support in 2026? Every #BPO pitches AI, but not all of them deliver. In her new article for TechTimes, our Vice CEO Liubov breaks down what to really look for in a BPO partner when #AI is on the table, and which new criteria actually matter. Check the article → techtimes.com/articles/32611…