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Boston, MA | New York, NY
Joined November 2015
We're here to help! ::: 1 (888) 231-9403 ::: [email protected] ::: starry.com/support
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Our team is working to investigate and resolve an issue affecting some sites in our Boston market. We will post additional updates as we get them and apologize for the current service disruption.
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While all service is restored, we continue to investigate slow speeds reported by some customers in the Boston market. We apologize for the inconvenience that this is causing.
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Starry Support retweeted
Breaking: #TikTok personality Cooper Noriega has passed away at the age of 19. 馃挃 eonli.ne/3NHDcBT
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We're continuing to investigate a network service issue affecting customers in Boston. We will post additional updates as they become available.
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We're continuing to work to resolve this issue. We don't have an estimate for resolution yet, but our teams are working hard to restore service.
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Service is now restoring for impacted customers. We're continuing to investigate the root cause of this issue.
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Our network engineers are currently investigating a service disruption affecting customers in the Boston area. We will update when we have additional information.
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Service is now restored in this area. We apologize for the impact on your day.
Chris is this specific to this particular laptop? Can you replicate this on another device? Please open support ticket.
Things are returning to normal. Please send us an email at [email protected] if you see any lingering issues. Thank you!
We're looking into the root cause now.
Our team is investigating and we will update you shortly! (2/2)
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We're currently experiencing some issues on Starry.com & with our mobile app. Your Station's WiFi is not affected. (1/2)
okay, so restarting the modem probably makes sense.
Make sure Starry Station wasn't reset (vs restarted) b/c the network name a password would be diff. Pls contact support for more!
Definitely shouldn't have downtime because of update. We'll look into this. Let us know if pause is working later tonight. Thx!
Hey Chris, have you given any ScreenTime rules a try yet? What do you think?
Once it is live, please send over your feedback! Would love to hear your thoughts.