@SquawkPoint

Fascinated by how organisations work and why we make life so difficult for ourselves.

 Nottingham & Norfolk
squawkpoint.com/
Joined March 2011
  • Tweets17.6K
  • Following18.4K
  • Followers18.7K
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James Lawther retweeted
LBC
@LBC1 Jun 2024
'They're exploiting the human anxiety that comes from something that's slightly different.' Former Deputy PM Lord Heseltine explains to ＠BenKentish how the election campaign is being 'dishonest' in not discussing Brexit.
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Thank you @annettefranz
Annette Franz@annettefranz4 Apr 2024
The Elephant in the Office buff.ly/3vHmvTl #silos #processimprovement #employeeexperience @squawkpoint
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Thanks for having me on your show @adrianswinscoe
Adrian Swinscoe@adrianswinscoe29 Apr 2024
PODCAST: You don’t get promoted for teaching people how to wash their hands – Interview with James Lawther (@SquawkPoint) bit.ly/4cC1kTb
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The reasons why most organisations are so mediocre and what to do about it. Interview with @adrianswinscoe
Adrian Swinscoe@adrianswinscoe2 Apr 2024
NEW PODCAST: You don’t get promoted for teaching people how to wash their hands – Interview with James Lawther (@SquawkPoint) bit.ly/4cC1kTb
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Replying to @annettefranz
Thank you Annette
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Replying to @adrianswinscoe @customerthink @_feedspot
Age has its benefits.
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The world's top 100 customer service blogs, featuring @customerthink, @billquiseng and @adrianswinscoe amongst others, via @_feedspot business.feedspot.com/custom…
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Are you a curious leader? Or just plain odd? ajobdonewell.com/2024/03/19/…

Are You a Curious Leader?

Season 1 – Episode 19: Or Just Plain Odd? This week, our resident Learning and Development Guru, Amanda Gilbert, joins us again for the third episode in our Leadership series. We explore the subjec…

ajobdonewell.com
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Why invite curiousity?
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Replying to @AlienTechGroup
Because anybody who thinks they know everything is self-delusional.
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Customers will keep changing their needs... squawkpoint.com/2024/03/cust…

Cameras, Pictures or Memories?

here are three ways to determine what your customer needs. All are common sense, but common sense and common practice aren’t the same thing.

squawkpoint.com
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Replying to @agroebbe
Thank you
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Replying to @AlienTechGroup
Yes but you can't hire and fire them... I must not be so cynical, I must not be so cynical...
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James Lawther retweeted
Eb@eikonne2 Apr 2023
There is no such thing as a dysfunctional organization, because every organization is perfectly aligned to achieve the results it currently gets" -- Jeff Lawrence So much to unpack here.
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Is it better to manage the forest or the trees?squawkpoint.com/2024/03/cant…

Can You See the Forest for the Trees?

The phenomenon of forest dieback shows the perils of focusing on parts of the system rather than the managing the system as a whole.

squawkpoint.com
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"All anyone asks for is a chance to work with pride." ~ W. Edwards Deming
John Seddon@JohnWSeddon8 Mar 2024
Our method of regulation relies on fear as the motivator. We need a method of regulation that fosters pride. We have to change the locus of control. #rethinkingregulation
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Replying to @AlienTechGroup
And what did he think?
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Replying to @annettefranz
Thank you Annette
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The Great Post Office Scandal - Nick Wallis This is a case study of how not to manage a corporation. It should be compulsory reading for every MBA, and anyone even remotely interested in organisational culture should read it. squawkpoint.com/2024/03/dysf…

The Great Post Office Scandal

Nick Wallis's book highlights the dysfunctional culture and bovine management present in many large organisations.

squawkpoint.com
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James Lawther retweeted
Greg Satell@Digitaltonto2 Mar 2024
It's More Important To Make A Difference Than It Is To Make A Point youtube.com/shorts/guZow6aHe…

It's More Important To Make A Difference Than It Is To Make A Point

www.GregSatell.com We should never compromise the values we believe...

youtube.com
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