Fascinated by how organisations work and why we make life so difficult for ourselves.

Nottingham & Norfolk
Joined March 2011
James Lawther retweeted
LBC
@LBC1 Jun 2024
'They're exploiting the human anxiety that comes from something that's slightly different.' Former Deputy PM Lord Heseltine explains to @BenKentish how the election campaign is being 'dishonest' in not discussing Brexit.
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Why invite curiousity?
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James Lawther retweeted
There is no such thing as a dysfunctional organization, because every organization is perfectly aligned to achieve the results it currently gets" -- Jeff Lawrence So much to unpack here.
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"All anyone asks for is a chance to work with pride." ~ W. Edwards Deming
Our method of regulation relies on fear as the motivator. We need a method of regulation that fosters pride. We have to change the locus of control. #rethinkingregulation
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The first principle is that you must not fool yourself, and you are the easiest person to fool.
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James Lawther retweeted
Feynman learning strategy in THREE points: 1. Continually ask "Why?" 2. When you learn something, learn it to where you can explain it to a child. 3. Instead of arbitrarily memorizing things, look for the explanation that makes it obvious.
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"The reality is you cannot have both tightly held managerial authority and the agility enabled by widespread employee empowerment. Attempts to blend elements of both will inevitably lead to confused systems with conflicting priorities." flowchainsensei.wordpress.co…
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James Lawther retweeted
"Large-scale problems do not require large scale solutions; they require small-scale solutions within a large scale framework" (David Fleming). This relationship between small & large-scale change is a fundamental issue for leaders of change. The @Centre4SysInnov describes a maturing approach to address this: 1. Confetti: multiple, single, focussed projects which slice up the complex reality of people’s lives & are unlikely to create large-scale impact across a system. 2. Spaghetti: a coherence between projects all working towards the same goal that generates potential for multiplication & amplifications of impact. 3: Meatballs & sauce: clusters of ingredients that together create something that is bigger (more tasty!) than these individual parts. The "sauce" keeps projects together so they can amplify, multiply & reinforce each other in practice. See their brilliant (free) guide to enabling large-scale system change: griffith.edu.au/__data/asset…. TY @LauraJYearsley.
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The #CX Perception Gap - CX Journey™ bit.ly/3T7EaMH #customerexperience #executives
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“Choosing learning over performance paradoxically ensures organizational performance—as well as career success.” New article w/ the brilliant @drtcp on why an unhealthy obsession w/ performance causes more harm than good.. & why we should always prioritize learning over knowing!
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James Lawther retweeted
Control is expensive. Trust is free. Do the math. Don't throw everybody in jail just because someone abuse it, but deal firmly with trust abusers.
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James Lawther retweeted
Signs of a leadership culture problem: - status & grade are everything - high staff turnover, especially staff who ask questions 🙋‍♀️ - bright people go quiet 🤐 - good ideas are claimed by seniors - rule followers are the ones who stay - leaders can’t see there’s a problem 🤷‍♂️
signs of a culture problem: - hierarchy is paramount - image trumps substance - listening is limited & tokenistic - staff have no voice; scared of repercussions - those who speak honestly are ostracised & demonised - bonding comes via othering - leaders can’t see the problem
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James Lawther retweeted
Life is not about happiness, it is about finding purpose. With luck, moments of happiness will find you along your way.
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Our responsibility is to do what we can, learn what we can, improve the solutions, and pass them on.
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A study of thousands of 360-degree assessments shows that women are perceived every bit as effective as men — and higher on most leadership skills. So why are so few women holding top positions? s.hbr.org/44zccMu
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James Lawther retweeted
In praise of "connectors" in organisations & systems. Connectors are people with links to many others in different groups. They are often unnoticed & underappreciated, yet they play a vital role in change across systems: crossing silos, disseminating information & mobilising people into action. As we increasingly move into complex change across integrated systems we need more connectors: paulitaylor.com/2023/12/08/w… By @PaulIanTaylor #IHIForum
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James Lawther retweeted
The inverted pyramid approach to writing - beautifully drawn by @sketchplanator
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Begin with experimentation, not construction. – at Rotterdam, The Netherlands
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James Lawther retweeted
From a novel by Susie Boyt: "I allowed myself a moment of anger, but I didn't take myself up on the offer."
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