
We love experimenting, learning, and making an impact! Our #Innovation Training & Consulting removes barriers and helps you #DoUnlimited. #DesignThinking
Ottawa, Ontario, Canada
Joined November 2011
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⚠️ What if you could spot friction before it becomes a problem?
Learn more and register—zurl.co/AKMoJ
#Spring2Innovation #DeeperClarityMethod #DesignThinking #CustomerExperience #ProfessionalDevelopment
🗒️ Catch Up on Our Blogs
Explore. Learn. Innovate.
zurl.co/B59Xd
#Spring2Innovation #DeeperClarityMethod
📈 Want to set your next project up for success?
Register here: zurl.co/f42pD
This course gives teams practical tools to build shared understanding, strengthen collaboration & reduce wasted effort before the work gets underway.
#Spring2Innovation #ProjectManagement
Is your career ready for what’s changing next?
🎥 Register now—zurl.co/7kB3c
Join Nilufer Erdebil and Michelle Schafer for a practical conversation.
#Spring2Innovation #DeeperClarityMethod #CareerDevelopment
Overcome data anxiety. Discover how understanding data relevance can unlock smarter decisions, even if you're not a data analyst.
Our programs build data confidence at every level. See what’s possible—zurl.co/cZxrx
#DataConfidence #Spring2Innovation #InnovationTools
Your service has friction. Can you see where it’s coming from?
zurl.co/no1V6
Our Service Design Foundations workshop introduces practical tools like service blueprinting to help you see the bigger picture and identify opportunities for improvement.
#Spring2Innovation
Leading with Customer Focus explores practical ways to turn customer insight into action—zurl.co/862g7
Customer insight is only valuable if it changes what you do.
#Spring2Innovation #CustomerFocus #CustomerExperience #Leadership
Catch Up on Our Blogs
Explore. Learn. Innovate.
zurl.co/tqAfS
#Spring2Innovation #DeeperClarityMethod
☑️ Register by October 6—zurl.co/udN5q
If you’ve completed Design Thinking Level 1 or the Design Thinking Certificate, this is your next step.
Ready to deepen your Design Thinking practice? Sign up today!
#Spring2Innovation #StrategicForesight #TeamAlignment
AI is changing the way we work. But some skills are becoming even more important.
What are they, and why do they matter?
▶️ Watch our video to find out.
#Spring2Innovation #DeeperClarityMethod #DesignThinking #FutureOfWork
Don’t assume you know what your customers, team or stakeholders need.
Get your organization onboard today—zurl.co/NnPtR
#DeeperClarityMethod #Spring2Innovation #DesignThinking #TeamAlignment #StakeholderEngagement
Over $500 million spent on AI in a single month. That's the headline. But the real question: What was the return?
Watch the video to learn why AI success depends on strategy, not just investment.
zurl.co/k9JTv
#Spring2Innovation #DeeperClarityMethod #BusinessStrategy
What if improving a service started with understanding the experience behind it?
💡 Learn how to see the whole service, not just the individual touchpoints—zurl.co/6st16
#DeeperClarityMethod #Spring2Innovation #ServiceDesign #ServiceImprovement
If Everything Is a Priority, Nothing Is.
In this video, we look at a simple question leaders can use to create more focus and identify what really deserves to be a priority.
zurl.co/YwpXV
#Spring2Innovation #DeeperClarityMethod #Prioritization #TeamAlignment
Can a dating app actually teach us something about better government services?
📅 Register for tomorrow’s webinar and find out—zurl.co/QNtkK
See you tomorrow!
#Spring2Innovation #DeeperClarity #ServiceDesign #DigitalTransformation
Catch Up on Our Blogs
Explore. Learn. Innovate.
zurl.co/o1nuv
#Spring2Innovation #DeeperClarityMethod
🎯 Being customer-focused is more than listening to customers. It’s about what you do with what you learn.
Ready to put the customer at the centre of your decisions—zurl.co/uXwy2
#Spring2Innovation #CustomerExperience #CustomerFocus #HumanCenteredDesign
Is AI Trapped in an Echo Chamber?
In this video, we explore what this could mean and why diverse human perspectives, customer insight and challenging assumptions still matter in an AI-driven world.
zurl.co/LNXk0
#Spring2Innovation #DeeperClarityMethod
Before you get your project moving, make sure everyone is moving in the same direction.
Start aligned. Move forward with confidence—zurl.co/y4plN
#Spring2Innovation #DeeperClarityMethod #ProjectManagement #TeamAlignment
Sometimes you don’t really know if an idea works until you put it in front of someone and see what happens.
🎥 Take a look at what I learned from the process.
zurl.co/etSX8
#Spring2Innovation #DeeperClarityMethod #Prototyping #LearningByDoing













