The Software Decision Journal - Publisher of the Software 500
Beverly, Massachusetts
Joined February 2009
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Software Magazine retweeted
In this Snackable Clip from the webinar mentioned below, you'll hear how empowering customer support agents with conversational AI technology helps them get the information they need more quickly and easily. Access the full webinar here: buff.ly/2yW01AD #adaptandrespond
Software Magazine retweeted
Join our TechTalk series to hear Pega Consulting experts provide high-level insights into the virtual delivery best practices that can help your team thrive. pe.ga/2Kktjet
Software Magazine retweeted
In @SoftwareMag: cybercrime is on the rise, and it continues to evolve, it is essential that cybersecurity tools continue to advance as well. Our CTO Nadav Maman shares his thoughts, see his insight here:
hubs.ly/H0qhW_q0
#AI #cybersecurity #deeplearning #neuralnetworks
Software Magazine retweeted
A significant proportion of customers prefer to do all of their research online...For BMW, this means that the online experience has to live up to the premium-brand expectations of its customers. Read how Verint's #KnowledgeManagement solution helped: buff.ly/2Afx3c7 #CX
Software Magazine retweeted
Insights await. Whether you’re addressing COVID-19 challenges or looking ahead, there’s something new to discover during Verint's Virtual Customer Engagement Conference, May 20-21. Join anywhere. Any device. Any time. Register Now:
#VerintVirtual
Software Magazine retweeted
The COVID-19 crisis has created a number of #customerservice challenges. Here are strategies your business can implement now to help meet service demands and optimize existing investments. pe.ga/3cdvQmn
Software Magazine retweeted
Pega's Crisis Response Solutions will help solve supply chain disruption, get teams back to work, and offer self-service options. pe.ga/2xSJUTI
Software Magazine retweeted
How do you reduce average handle time (AHT) without sacrificing customer experience (#CX)? Why does it matter? Watch this video to learn the best and worst ways to lower AHT: buff.ly/3bofiI3
Software Magazine retweeted
Happy #ThursdayMorning! The #VerintVirtual Customer Engagement Conference is just around the corner! Are you ready to network, learn, plug into a community of peers, and get ideas for strengthening customer engagement? Register Now. See you May 20-21.
Software Magazine retweeted
Join us at 2 PM, with @Forrester senior analyst Faith Adams, where we’ll discuss why reaching out to connect channels, data, and people is crucial to advancing your #VoiceofCustomer program: buff.ly/2Y8t8uz #adaptandrespond
Software Magazine retweeted
Pega's Crisis Response Solutions will help automate member and patient customer support, maintain workforce operations, and streamline claims. pe.ga/2RFliVi
Software Magazine retweeted
The COVID-19 pandemic is changing the landscape of the enterprise workforce and creating challenges for #customerservice teams. Learn how Pega is supporting clients on Pega Customer Service to deliver service at scale. pe.ga/3aYbFIN
Software Magazine retweeted
While there is a lot of hype around #ArtificialIntelligence, @MicroFocusSec's @eeksock believes there are two #cybersecurity areas where #AI is more than just hype. See what they, via @SoftwareMag: #UEBA #SecurityandRisk bit.ly/2VAz4uI
Software Magazine retweeted
#CustomerService email volumes are up. But using AI and intelligent case management to analyze messages and automate actions can help you tackle service volumes and drive outcomes. pe.ga/2yWzgeS
Software Magazine retweeted
As a result of the current crisis, retail banks and lending institutions are challenged with high volumes of loan applications and customer requests. Case management, intelligent automation, and low-code capabilities can help. #banking pe.ga/3bqHREU
Software Magazine retweeted
Every industry is facing unique challenges. That’s why we created a broad portfolio of quick-to-deploy solutions, designed to address urgent needs today. pe.ga/3b2lJkm
Software Magazine retweeted
While there is a lot of hype around #ArtificialIntelligence, @MicroFocusSec's @eeksock believes there are two #cybersecurity areas where #AI is more than just hype. See what they, via @SoftwareMag: #UEBA #SecurityandRisk oal.lu/Qdrgi
Software Magazine retweeted
Read how Pega created an application to help our clients quickly adapt to the shifting challenges and workforce needs during the COVID-19 pandemic. pe.ga/2V4FrVL
Software Magazine retweeted
We are offering all our Pega Platform clients a practical guide for how to transition to a dispersed and remote workforce. As we all adjust to global shifts, Pega is committed to supporting our clients in building for change. pe.ga/3e5zX5A
