It's that time again! Join us for an engaging conversation in our latest release. From Code Red to Green: Incident Management with Nora Jones of Jeli and Dan McCall from PagerDuty 🎉 Today's episode is all about Incident Management. We have two amazing guests, Nora Jones, Founder and CEO of @jeli_io, and Dan McCall, the VP and GM of Incident Management at @pagerduty. There's of course a technical aspect to managing incidents that PagerDuty excels at, very well known for, and there's also a human side, like how do you learn from an incident so it doesn't happen again in the future, and this is where Jeli steps in. In the episode, Nora and Dan talk through the evolution of Incident Management, the hard problems in the space, and a future that leverages AI with a human in the loop component to scalably and proactively manage incidents and reduce outages. We also touch on the recent announcement that Jeli was acquired by PagerDuty. Watch on Youtube: youtube.com/watch?v=5prxUDBN… Timestamps: -- Introduction [01:53] -- Types of Incidents [02:46] -- Handling Incidents [06:09] -- Evolution of Incident Management [09:42] -- Measuring Effectiveness [17:56] -- Hard Problems [22:56] -- Recommendations [27:22] -- Why Become an Entrepreneur [31:35] -- Human Part of Incident Management [36:19]  -- Jeli Acquisition [41:32]  -- History of AI in Incident Response [45:04]  -- Leveraging Generative AI [50:14] @nora_js | @danmccall | @seanfalconer @alexbdebrie