Product Leader at @ServiceNow. Former @Salesforce, @PagerDuty, former Founder. Love technology and the outdoors
Bay Area
Joined September 2007
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So proud of our team for this launch! Check it out at letsflow.ai
A conversational AI-native service desk that resolves employee requests where teams already work in Slack, Teams, and email. No portals. No tickets. No hassle.
Conversation is the interface. But, resolution is what matters. Flow draws on the more than two decades of @ServiceNow expertise, reimagined for an AI-native world.
Flow is for the Fortune 500,000: fast-moving companies with lean IT teams that want the power of ServiceNow, built for easy, rapid deployment.
Check it out at and sign up today at: letsflow.ai/
Honored that the G2 community ranked ServiceNow ITSM the leader in nine market categories! 🏆 From “having a sidekick that takes care of the grunt work” to ensuring “nothing slips through the cracks,” see what users say they love most about our ITSM: spr.ly/601274Pk8
The Zurich platform release is here! Need a quick guide to our biggest innovations? Check out this breakdown from Jon Sigler, ServiceNow EVP and GM of Platform and AI: spr.ly/6010AKTz2
Dan McCall retweeted
🚀 Today we're unveiling new capabilities for the PagerDuty Operations Cloud! Modernize your operations centers, standardize automation practices, and transform incident management with our latest innovations.
Learn more ➡️ bit.ly/3WL3F90
Dan McCall retweeted
Today PagerDuty has completed the acquisition of @jeli_io, revolutionizing operations with an all-in-one incident management solution. Together, we will enhance enterprise resilience, minimize risks and streamline workflows.
More in our latest release ➡️ bit.ly/3u8VQgX
So excited to welcome @nora_js and her incredible
@jeli_io team to @pagerduty as we transform operations with an enterprise-grade, all-in-one incident management solution!
Today we’ve signed a definitive agreement to acquire @jeli_io, to bolster end-to-end incident management. Learn how Jeli and the PagerDuty Operations Cloud improve enterprise resilience, reduce the risk of operational failure and more ➡️ bit.ly/47gfJ3X
Dan McCall retweeted
🧵 Arnold @Schwarzenegger is the greatest orator of our time.
Dan McCall retweeted
This is an operations intervention.
Unlock efficiency, innovation and cost reduction with the PagerDuty Operations Cloud. Say goodbye to tech debt and embrace increased revenue ➡️ pagerduty.com/intervention/
Dan McCall retweeted
PagerDuty incident postmortems with generative AI creates a comprehensive summary of incident details so your team can save time, synthesize key learnings and improve processes for the future.
Learn more about our #GenAI innovations, coming soon ➡️ bit.ly/3qnbCTJ
Dan McCall retweeted
Congratulations! @pagerduty ranks #7 on the Best Workplaces in the Bay Area™ 2023 Small & Medium list. Find out why employees say this is a great place to work! bit.ly/3P89mds 👏🎉
#BestWorkplaces #GPTWcertified #GreatPlaceToWork #BestWorkplacesBayArea
Excited to share this exciting news that my teams have been working on!
We're thrilled to introduce our first three generative AI-supported capabilities across the Operations Cloud:
✨ Generative AI Status Updates
✨ Generative AI Incident Postmortems
✨ Generative AI Process Automation
Learn more in @seanscott_tx's blog ➡️ bit.ly/3qnbCTJ
Dan McCall retweeted
Looking to reduce tool sprawl and optimize your operations? Good news! The PagerDuty Operations Cloud☁️ has just what you need. Learn more about our recent innovations in our new blog post ➡️ bit.ly/3OAMC5d
Dan McCall retweeted
PagerDuty Incident Response shines with 1️⃣1️⃣ leader badges in @G2dotcom's winter 2023 review awards for #IncidentManagement. Discover how your organization can resolve critical incidents faster with a free trial today. bit.ly/41gJfEt
Had a great time showcasing our incredible new Incident Response capabilities with @DormainDrewitz and @JeremiahLodise during PagerDuty's Company Kickoff (CKO) today
Yet another major milestone for the PagerDuty Operations Cloud! Sign up for Early Access today
What can give users the flexibility to display critical information on incidents, allow them to aggregate data and lower MTTR? PagerDuty Custom Fields on Incidents, now in EA! Learn more in our blog and sign up for early access! bit.ly/3Icnez8
Dan McCall retweeted
Still struggling with toil in your #IncidentResponse process? PagerDuty Incident Workflows are generally available and #automate manual steps of incident response so your teams can focus on innovation. Read more in our new blog! bit.ly/3EQKu2T
