Helping #publicservices & #socialhousing learn and apply #servicedesign principles in practice. SDN Accredited Organisation Newsletter https://xitter.cf/t.co/UYdYRqEQWV
Cardiff, Wales
Joined February 2020
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Service Works retweeted
Intro to #ServiceDesign training course for #Government and #NotForProfit organisations starts 23 November.
Find out more...
tickettailor.com/events/servβ¦
Or find out what people say about it in the linked posts... β at Cardiff, Wales
π Dive into the world of #ServiceDesign with our interactive 3-part learning journey!
Perfect for not-for-profits and public sector professionals eager to spark change. π
No prior knowledge is needed. tickettailor.com/events/servβ¦
#Servicedesign #government #learning
ALT Person sat at a desk with a laptop open on a video call with multiple people. Cup with hot drink, pen and paper in the foreground.
π‘ Join us this November for 3 sessions to discover the fundamentals of #ServiceDesign!
From theory to practice, we've got you covered.
Our facilitator @Jo_carter64 makes it all fun and understandableπ€ #LearnWithUs
tickettailor.com/events/servβ¦
π Calling all not-for-profits and #PublicSector superstars!
This is a chance to level up your #ServiceDesign game π
Book your spot now & let's learn together!
tickettailor.com/events/servβ¦
π Looking for a deeper dive?
Check out our 6-month programme, "Service Design in Practice"
Thanks for having me!
The panel session with @RuthPower10 @hannahTPAScymru @planningaid @serviceworks4 has started.
Jo Carter @serviceworks said of working with tenants: "Every interaction with your residents gives an overall impression of your services, and can make the difference in outcomes."
Service Works retweeted
This month's Service Design Insider is out simply brimming with inspo for people working in #government #socialhousing #charity
mailchi.mp/weareserviceworksβ¦]
Mentions of
@GovCampCymru
@SDinGov
@privilegecafe_
@mulegirl
@Be_Minds
ALT Maple leaves in summer against a blue sky background
Service Works retweeted
This month's #servicedesign Insider is out brimming with inspiration for people working in #government #charity #socialhousing
With mentions of @burgess_owen @TaraRhoseyn @TPXimpact @SDinGov @sheenapatel @GovCampCymru and more!
mailchi.mp/weareserviceworksβ¦]
ALT The red leaves of a tree with a blue background
Service Works retweeted
Hey early birds!
Keep a close watch on your email, our linked in linkedin.com/company/govcampβ¦
& on this feed because the earlybird #GovCamp Cymru tickets will be flying over very soon!
Here's where we'll be again from 0930h 23/6/23 @BizSpaceUK #Cardiff
Share the joy! #GCCy23
2/2
Service Works retweeted
Gennym ddyddiad - Dydd Gwener 23ain Mehefin 2023 - oes gennych chi gyfieithiad da ar gyfer :
"Save the Date"! & RT?
#GovCamp Cymru is coming to #Cardiff
Friday 23rd June 2023 @BizSpaceUK
#GCCy23
ServiceWorks just got shortlisted for a Startup of the Year award! In the B2B Services in Wales category.
I don't usually go in for competitions, but I guess my #servicedesign students' success stories must have caught someone's attention.
Wish us luck!
freshbusinessthinking.com/waβ¦
ALT Startup awards Wales Finalist 2023 Business to business services start up of the year We Are Service Works marketing banner
February's Service Design Insider is out stuffed full of ideas to help you design public services that work
With mentions of @Be_Minds @markdalgarno @simon_penny @AdmiralPioneer @cdps_cymru
weareserviceworks.com/blog/sβ¦
#servicedesign #PublicSector β at Cardiff, Wales
ALT Sunset over rolling hills
Service Works retweeted
"I donβt mind letting myself down, but I wouldnβt want to let my team downβ
(an early participant)
Find out how this quote influenced our thinking in 6 ways to make learning stick.
#5 Celebrations and accountability
weareserviceworks.com/blog/sβ¦ β at Cardiff, Wales
ALT Eight men and women standing inside a room with their backs to a white wall. Each holding up a certificate. Each person is smiling.
Service Works retweeted
6 ways to make learning stick...
#4: Reflection, reflection, reflection.
Making space and time for reflection helps embed learning for the long term.
weareserviceworks.com/blog/sβ¦ β at Cardiff, Wales
ALT "We do not learn from experience. We learn from reflecting on experience" - quote by John Dewey, Educator and Philosopher with a black and white image of the man smartly dressed
Service Works retweeted
6 ways to make learning stick...
There is not much worse than yawning your way through irrelevant, boring training sessions!
So, #3 is - Make the learning relatable and relevant.
weareserviceworks.com/blog/sβ¦ β at Cardiff, Wales
Service Works retweeted
Brilliant Service Design training by the wonderful @Jo_Carter64 - highly recommend to support career growth and empowering better public services. π
Just published 6 ways to design learning that sticks. Our learning from running 5 cohorts of Service Design in Practice.
May be of interest to @OWilce @CallaghanRob @robertvos @emmahorrell1 @JosieO09 weareserviceworks.com/blog/sβ¦
Service Works retweeted
6 ways to make #learning stick.
#2: Peer-to-peer learning matters as much, if not more than facilitator-participant learning.
Peers are able to empathise more readily with each other and work through challenges together.
This doesnβt happen by magic.
weareserviceworks.com/blog/sβ¦ β at Cardiff, Wales
How to design effective learning programmes
- and what to look for if you want to participate in one that makes a difference to you β at Cardiff, Wales
6 ways to make learning stick
#1 - Measure what matters.
Bums on seats isnβt the intent of a learning programme nor the measure that matters.
What matters is that people absorb the learning and make a shift in the way they work.
weareserviceworks.com/blog/sβ¦
Check out the latest article in my newsletter: Service design news for people working in Councils, Government, Housing Associations and Charities - October 2022 linkedin.com/pulse/service-d⦠via @LinkedIn
Service Works retweeted
π Thanks Jo - I have listened twice already to this podcast and can't get enough.
Currently reflecting again on the deck Leah mentions: criticalalphabet.com/
And these mindsets: youtube.com/watch?v=UrF4J4eaβ¦