Some things belong in a museum. The future doesn't. Welcome to The Age of Delight: an AI that remembers every customer, meets them on whatever channel they turn up on, and is ready to act. Beyond Zen is Delight. #BeyondZen

Meet the help desk that mistook growth for progress. The Zen Deskosaur accumulated more features, more layers, and more configuration. Eventually, maintaining the system became the system. Complexity is not intelligence. Delight keeps it light. #BeyondZen

A 20-agent team pays Zendesk $59,520 every year in seat fees. Help desk, add-ons, all of it. The same 20 seats on Delight Desk cost $0. Seat-based pricing pays your vendor to root against you. Your vendor's revenue grows when you hire, not when your team gets more efficient. So we took the seat out of the equation. Delight Desk is free for every agent at any team size, with voice, KB and Copilot included. One bill, for the AI doing the work. #BeyondZen

Old systems get hungry. Keeping the Zen Deskosaur operational required constant feeding: upgrades, add-ons, and AI, each sold separately. Customer experience shouldn’t come à la carte. Stop paying extra. Delight Desk is free. #BeyondZen

Some things belong in a museum. Meet the Zen Deskosaur: a once-modern support species that achieved perfect calm. Mostly by no longer moving. Now preserved behind glass as a reminder: stillness isn’t progress. Customer experience has moved on. Your helpdesk should too. Zen is still. Delight moves. #BeyondZen

Give AI Agents full ownership of a task, human control over the decision. That's Agent Steward: it orchestrates complex tasks end-to-end and only loops in a human for approval. One airline customer wasn't ready to hand off refunds fully to AI. Steward now gathers evidence + recommends an action, human just approves or denies. Faster resolutions, humans still in control.

Most helpdesks were built before AI became the front line of customer experience. The result: CX teams are managing two systems, paying two bills, and doing the work of making them function as one. Zendesk may be the clearest example. The complexity is becoming harder to ignore, and more teams are looking elsewhere. Why are CX teams leaving Zendesk, and what are they choosing instead? We broke it down in the article:

Vegas runs on big bets. So does AI. We'll be at Ai4 at The Venetian Las Vegas August 4-6. Visit Booth 1153 for a live demo and see our AI concierge in production, handling the full customer journey. 📷 Proactive by design, not reactive by default 📷 Built to drive revenue, not just deflect tickets Let's talk about what building AI that actually performs looks like. #Ai4 #AIAgents

For 30 years, software priced by the seat: count the humans, charge per login. AI broke that. When software does the job itself, nobody's in the seat. A better price on a fragmented stack is still a fragmented stack — you're just paying for the seams. We built AI + human escalation as one system, and charge zero seat fees for the human side. Why the seat is the wrong unit for AI-era software 👇 delight.ai/perspective/seat-…

AI agents don't just "go live" — they're earned. Our engineers work hands-on with every customer until it's working for real. That's customer-first. #AI #CustomerSuccess #BuildInPublic

What does "customer obsessed" actually mean when you're building AI agents? For Sarah at delight.ai: no agent gets built until she fully understands the problem first. No shortcuts. No guessing.

We gave our internal AI engineer team one mandate: 10x everyone's output by the end of the year. This week we sat down with @Ishaanbansal77 , our AI engineer, to walk through how that's actually playing out (while he worked through five office snacks). A few frameworks worth stealing: 🪜 3 stages of going AI native 🛠️ 3 ways our teams build 🏆 5 tiers you climb to AI god 🎉 How we keep it fun

We stepped away from HITEC for a night to remember. Hotel and hospitality leaders gathered at Nicosi in San Antonio for an intimate 8-course Michelin-starred experience. Eight courses, exceptional food, and company that made every moment worth savoring. Thank you to everyone who joined us for A Taste of Delight!

If you're headed to Vegas next week for CCW, you'll spot us before the slot machines. Come find us at CCW and we'll show you the winning hand. 🍑

Our booth at HITEC 2026 is already buzzing. Hospitality invented the concierge. We're showing San Antonio what it looks like when every guest gets one: AI that remembers, shows up everywhere, and earns trust. Come say hi on the floor.

10 Questions with Mike Bohnett (CRO @ delight.ai)

18 questions with Charles Studt (CMO of delight.ai)

SF Business Times just named us one of the Bay Area's Best Places to Work 🎉 We build AI that takes care of other companies' customers. Means a lot to know the people building it feel taken care of too. We're growing: sendbird.com/careers #BestPlacesToWork #BayArea #WereHiring #AI

🌟 Intern Spotlight: Nate Donaker "Every day feels like a chance to grow." — and this is his second summer with us 🙌 So glad to have Nate back on the team at delight.ai. We're hiring: sendbird.com/careers #Internship #WeAreHiring #Tech

The best rivalry in the WNBA comes to Las Vegas next week, and we're bringing you with us 🏀 . The defending champion Las Vegas Aces host the New York Liberty at Michelob ULTRA Arena on June 23, and we've put together a private half-court suite for a hand-picked group of customer experience and contact center leaders in town for CCW. Spots are limited and the list is filling up, so if you're heading to Vegas for CCW, request yours before they're gone.